Receptionist

Receptionist

Reports to: Chief Operating Officer

Supervisory Duties: None

Time Requirements: 40 hours per week – Monday through Friday

Overview

The receptionist provides excellent customer service to guests of Virginia Athletics Foundation and Virginia
Athletics Sports Promotions by serving as the first point of contact at the front desk.

Responsibilities

• Greet and welcome guests
• Answer incoming calls and distribute in a timely and efficient manner
• Respond clearly and concisely to inquiries regarding VAF information, events, giving levels, member

Receptionist

Reports to: Chief Operating Officer

Supervisory Duties: None

Time Requirements: 40 hours per week – Monday through Friday

Overview

The receptionist provides excellent customer service to guests of Virginia Athletics Foundation and Virginia
Athletics Sports Promotions by serving as the first point of contact at the front desk.

Responsibilities

• Greet and welcome guests
• Answer incoming calls and distribute in a timely and efficient manner
• Respond clearly and concisely to inquiries regarding VAF information, events, giving levels, member

benefits, and donor accounts; stay informed at all times of details of special events, athletic contests,
athletic parking, etc.

• Receive and sort daily mail/deliveries
• Responsible for the daily deposit to include checks and cash; scan check batches and send to gift

processor

• Responsible for sending daily credit card transactions to gift processor
• Update Paciolan accounts with biographical data updates from sources such as returned mail,
deceased lists, incoming donor gifts, University Advancement reports, and Paciolan reports
• Assist Annual Fund team in tracking and responding to donors with account holds to include

outstanding balances; level drop, and underpledged

• Monitor payment schedules for upcoming credit card expirations and contact donors with expiring or

declined cards

• Maintain PCI compliance on all credit card information and confidentiality of all donor information
• Assist donors with single-game ticket and parking requests and duplicate parking pass requests
• Responsible for weekly donor acknowledgements that are made in memory or in honor of someone
• Administer the Courtesy Car Dealer Program, which includes maintaining the car database, drivers, and

insurance, distributing decals, handling fines and fees, coordinating logistics of exchanged cars,
assisting with game-day program ads, provide yearly information to the Athletics Department for
individual tax purposes

• Respond to correspondence on the VAF email box
• Order office supplies and assure the storeroom is organized
• Maintain internal phone directory, emergency contacts, and staff roster lists
• Assist with the responsibilities of other administrative staff in their absence
• Other: Assist with other projects as assigned

Qualifications

• Excellent customer service skills; friendly and professional phone demeanor
• Strong verbal, written, organizational, and interpersonal skills with keen attention to detail
• Ability to interact with internal and external constituents across the organization
• Ability to multi-task and prioritize tasks
• Self-starting/self-management and initiative with the ability to work without direct supervision
• Commitment to maintaining confidentiality of sensitive information
• Flexible, punctual, and dependable
• Proficient in Microsoft Office Suite

Benefits*

• Annual hourly position (compensation based on experience)
• Annual incentive program (based on staff performance)
• Paid personal leave and 12 paid holidays
• Health, dental, life, and long-term disability insurance
• 401k Plan with employer contribution
• On-site parking provided
• Football and Basketball season tickets for employee and eligible family members
• Family pass for regular season home athletics UVA Olympic sport events
• Recreation pass providing access to all UVA recreation facilities

*Benefits subject to change

Committed to attracting and retaining a diverse staff, the Virginia Athletics Foundation honors your
experiences, perspectives, and unique identity. Together, we strive to create and maintain working
environments that are inclusive, equitable and welcoming so we can best achieve our mission of supporting
our broadly diverse donors, teams, and networks of engaged alumni, parents, and friends of the UVA
Athletics.

Qualified applicants who are interested in further discussing this opportunity are encouraged to apply by
emailing a copy of your cover letter and resume to vafweb@virginia.edu for consideration.