Senior Account Manager, Ticket Services and Retention

Job Description

The Husky Ticket Office has an outstanding opportunity for a Senior Account Manager, Ticket Service and Retention to join their team.

About this Opportunity

Reporting to the Director of Customer Retention & Engagement. >, the <Senior Account Manager, Ticket Service and Retention > is responsible for delivering exceptional service to season ticket holders, drive revenue growth through renewals and premium experiences, and collaborating with colleagues across the department to create memorable game day experiences. If you are a relationship-driven professional who thrives in a fast-paced, team-oriented environment and is excited to contribute to the continued success of Husky Athletics on the national stage, we encourage you to apply.

Work Schedule

Must be available to work non-traditional hours during evenings and weekends, as needed for games and special events.

Key Responsibilities

• Account Outreach (30%): The Senior Account Manager must track and report all service efforts and task activities using Paciolan ticketing, Salesforce CRM, and PacFund development software.

• Customer Service (25%): The Senior Account Manager will be challenged to strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service.

• Revenue Generation (25%): The Senior Account Manager will actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities.

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Job Description

The Husky Ticket Office has an outstanding opportunity for a Senior Account Manager, Ticket Service and Retention to join their team.

About this Opportunity

Reporting to the Director of Customer Retention & Engagement. >, the <Senior Account Manager, Ticket Service and Retention > is responsible for delivering exceptional service to season ticket holders, drive revenue growth through renewals and premium experiences, and collaborating with colleagues across the department to create memorable game day experiences. If you are a relationship-driven professional who thrives in a fast-paced, team-oriented environment and is excited to contribute to the continued success of Husky Athletics on the national stage, we encourage you to apply.

Work Schedule

Must be available to work non-traditional hours during evenings and weekends, as needed for games and special events.

Key Responsibilities

• Account Outreach (30%): The Senior Account Manager must track and report all service efforts and task activities using Paciolan ticketing, Salesforce CRM, and PacFund development software.

• Customer Service (25%): The Senior Account Manager will be challenged to strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service.

• Revenue Generation (25%): The Senior Account Manager will actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities.

• Collaboration (15%): The Senior Account Manager must participate and contribute to our weekly team meetings or training sessions while continually evaluating ways we can improve our services to our clients. Natural collaboration with the Tyee Club Team is imperative to success while building relationships with donors and teamwork with development professionals.

• Events (5%): Senior Account Manager will take the lead role in supporting UW Athletics season ticket holder special events and projects. Initiate and facilitate project work, serve as spokesperson back to the Associate AD for Ticketing, and lead the organizational steps needed to set up staff events.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• High school graduation or equivalent AND two years’ experience in the program specialty (Must have a minimum of two-years of experience in sales or service in a similar or related industry and be a proven problem-solver) OR equivalent education/experience.

Additional Qualifications

• Applicants must possess a working knowledge and hands-on experience with CRM solutions like MS Dynamics, Salesforce, or Paciolan.

• Familiarity with Microsoft Office programs (Excel, Word, PowerPoint, and Outlook).

• Strong sense of time management with an ability to work independently, as well as, collaboratively as part of a team needed.

• Ability to handle a heavy workload but be able to adapt quickly to an always changing industry.

• Extremely strong communication skills and a customer-focused outlook are essential to success in this position.

Preferred Qualifications

• Bachelor’s Degree, preferably in Business, Marketing, Sports Management, or related field.

Compensation, Benefits and Position Details

Pay Range Minimum:

$47,256.00 annual

Pay Range Maximum:

$63,156.00 annual

Other Compensation:

• Taxable benefits include tickets to UW Intercollegiate home competitions. - Non-local candidates may be eligible for a moving allowance.

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. 

Apply Now

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