Student Services Advisor II

The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.  We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit , Togetherness , Passionate Pride for USC , and Our Courage to Blaze the Trail , the Trojans choose to lead by example. With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.

USC Athletics is looking to hire a Student Services Advisor II to join our staff and student community of 600+ individuals.  This role counsels and/or provides undergraduate and/or graduate students with student services covering one or more key areas such as admissions, financial aid, academic counseling and advisement, graduation counseling and clearance, records and registration, placement and career services, and student programs. Coordinates delivery of services with appropriate university offices. Position is affiliated with a major academic program, academic department, school or college. This is a specialist position which may lead other student services advisors or may perform highly specialized activities for which an advanced degree is a minimum requirement (e.g., academic counseling and programming and curriculum development).

Reporting directly to the Assistant Director of Athletic Academic Advising, the Student Services Advisor II will provide comprehensive academic support and guidance to student-athletes within the Football and Men’s Volleyball programs. This position will play an integral role in promoting academic achievement, personal development, and overall student-athlete success through individualized advising and collaboration with key campus partners.

The ideal candidate will possess a thorough knowledge of NCAA Bylaw 14 and academic eligibility requirements, along with strong proficiency in Microsoft Office applications. They will demonstrate excellent written and verbal communication skills, exceptional attention to detail, and a minimum of three years of experience in transcript analysis, eligibility certification, and academic advising. The successful candidate will also have experience with Academic Performance Program metrics and the ability to analyze and project Academic Progress Rate (APR) and Graduation Success Rate (GSR) outcomes. A master's degree and at least three years of professional experience working directly with student-athletes in an academic setting are required. The ideal candidate will be proactive in identifying potential academic challenges, developing effective solutions, and managing multiple priorities while consistently meeting deadlines in a fast-paced environment. An understanding of the unique culture and academic needs of college student-athletes is strongly preferred.

The Student Services Advisor II will work collaboratively with a team of academic advisors, learning specialists, coaches, and additional academic support staff to deliver a holistic student-athlete support experience. The successful candidate must be flexible, adaptable, solutions-oriented, and comfortable working in a fast-paced, team-driven environment.

Experience working in higher education, preferably within a Power Five athletics program, is strongly preferred. The ideal candidate will demonstrate an understanding of the unique culture, demands, and academic support needs of collegiate student-athletes while maintaining a commitment to their growth and success both inside and outside the classroom.

This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity.

This is a non-exempt position. Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and the position requires in-person attendance. Occasional weekend work and occasional travel are also required.

The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.  We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit , Togetherness , Passionate Pride for USC , and Our Courage to Blaze the Trail , the Trojans choose to lead by example. With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.

USC Athletics is looking to hire a Student Services Advisor II to join our staff and student community of 600+ individuals.  This role counsels and/or provides undergraduate and/or graduate students with student services covering one or more key areas such as admissions, financial aid, academic counseling and advisement, graduation counseling and clearance, records and registration, placement and career services, and student programs. Coordinates delivery of services with appropriate university offices. Position is affiliated with a major academic program, academic department, school or college. This is a specialist position which may lead other student services advisors or may perform highly specialized activities for which an advanced degree is a minimum requirement (e.g., academic counseling and programming and curriculum development).

Reporting directly to the Assistant Director of Athletic Academic Advising, the Student Services Advisor II will provide comprehensive academic support and guidance to student-athletes within the Football and Men’s Volleyball programs. This position will play an integral role in promoting academic achievement, personal development, and overall student-athlete success through individualized advising and collaboration with key campus partners.

The ideal candidate will possess a thorough knowledge of NCAA Bylaw 14 and academic eligibility requirements, along with strong proficiency in Microsoft Office applications. They will demonstrate excellent written and verbal communication skills, exceptional attention to detail, and a minimum of three years of experience in transcript analysis, eligibility certification, and academic advising. The successful candidate will also have experience with Academic Performance Program metrics and the ability to analyze and project Academic Progress Rate (APR) and Graduation Success Rate (GSR) outcomes. A master's degree and at least three years of professional experience working directly with student-athletes in an academic setting are required. The ideal candidate will be proactive in identifying potential academic challenges, developing effective solutions, and managing multiple priorities while consistently meeting deadlines in a fast-paced environment. An understanding of the unique culture and academic needs of college student-athletes is strongly preferred.

The Student Services Advisor II will work collaboratively with a team of academic advisors, learning specialists, coaches, and additional academic support staff to deliver a holistic student-athlete support experience. The successful candidate must be flexible, adaptable, solutions-oriented, and comfortable working in a fast-paced, team-driven environment.

Experience working in higher education, preferably within a Power Five athletics program, is strongly preferred. The ideal candidate will demonstrate an understanding of the unique culture, demands, and academic support needs of collegiate student-athletes while maintaining a commitment to their growth and success both inside and outside the classroom.

This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity.

This is a non-exempt position. Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and the position requires in-person attendance. Occasional weekend work and occasional travel are also required.

Roles and responsibilities to include:

• Provides academic counseling for undergraduate and/or graduate students.Advises on matters of curriculum, course and degree requirements, transfer creditevaluation, and graduation counseling and clearance. Monitors student progress in honors and probation programs.

• Applies NCAA eligibility guidelines to transcript analysis for continuing students and prospective transfer students.

• Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Liaises with other offices on behalf of students to facilitate problem resolution.

• Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Assists with Petition applications, resumes and letters of recommendation. Interfaces with faculty, administrators and students regarding grading policies, academic progress andstudent promotability.

• Recommends and executes intervention strategies for student caseload based on NCAA eligibility guidelines, student academic profiles, and student athletic time demands. Communicates weekly with athletic department staff and coaches regarding student-athlete well-being, academic performance, and NCAA academic eligibility.

• Provides leadership and guidance to other student services advisors who perform similar work. Sets priorities and timelines and monitors delivery of student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Or performs highly specialized activities which require an advanced degree combined with directly related experience as a minimum requirement.

• Counsels or advises prospective students and families on one or more key areas such as admissions, financial aid, housing and academic requirements. Intervenes with university central student services as necessary to connect prospective students with the right staff member or department in order to facilitate the application process. Provides initial evaluation of admissions and/or financial aid applications.

• Participates in committees at the department, school, college or university level which deal in student services issues. Provides administrative support for local committees and works on committee-assigned projects.

• Maintains currency on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student

• Coordinates NCAA academic eligibility certification with Athletic Compliance and Degree Progress and contributes to NCAA Academic Performance Program annual data submission.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Minimum Qualifications

• The ideal candidate will possess a Bachelor’s Degree, combined experience/education as substitute for minimum education.

• 3+ years of relatable experience required.

• Proficient with Microsoft Office and Student Information Systems.

• Experience working in higher education and/or a sports sports-relatedrelated field ideally.

• Directly related experience in student services and programming with ability to lead

Preferred Qualifications

• The preferred candidate will possess a Masters or Doctorate Degree

• 3+ years of relatable experience working with revenue generating student-athletes

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Hourly Range

The hourly rate range for this position is $34.45- $36.54/HR. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To Apply

All candidates must submit a resume with their application. Additional materials may be requested at a later date. All USC employees will undergo reference checking and background screening prior to hire.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. 

•The ideal candidate will possess a Bachelor’s Degree, combined experience/education as substitute for minimum education.
•3+ years of relatable experience required.
•Proficient with Microsoft Office and Student Information Systems.
•Experience working in higher education and/or a sports related field ideally.
•Directly related experience in student services and programming with ability to lead

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the**  Background Screening Policy Appendix D*** for specific employment screen implications for the position for which you are applying. *

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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