Posted Mar 14, 2024
Expired Date: Mar 16, 2024
General Information
All Candidates
General Information
All Candidates
Apply NowPermanent - Full-time
40
12
003255
GN07
Student Services Specialist - Journey
Student Services & Athletic Eligibility Specialist
$39,058 - $48,823
$39,058 - $48,000
Non Exempt
Academic Affairs
Enrollment Management (Adm)
Registrar
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary. Eligible to work from home two days a week after training is complete.
This position is the specialist for undergraduate curricular change requests and
NCAA
academic eligibility verification. In this position, the candidate will:
Manage and process curricular change requests.
Liaison with the Office of Athletics and Athletic Academic Center to conduct initial and continuing academic eligibility assessments of all student-athletes in compliance with
NCAA
DI rules and regulations.
Maintain a database of Banner program codes and the list of faculty/staff members authorized to submit and vet change requests.
Update the undergraduate program database to align with the undergraduate academic curriculum.
Provide academic history data points on all student-athletes.
Continually contribute to iterative process improvement, seeking new methods and technologies for gaining process efficiency and accuracy related to job responsibilities;
Develop and maintain effective working relationships with students, parents, faculty, and staff to provide excellent and prompt customer service.
Review and correct issues identified through daily data integrity reports.
Cross-train with team members to assist as needed during high-volume seasons; and
Maintain a high degree of integrity and exercise confidentiality following university policy and local, state, and federal regulations such as
FERPA
and
HIPAA
.
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
This position will:
Serve as the point of contact and resolution for undergraduate program change requests.
Participate in the
NCAA
academic eligibility review process.
Participate, as a team member, in process improvement projects.
Complete education verifications for club/intramural sports.
Provide excellent customer service.
Pursue and participate in professional development to grow the position and self.
Support other teams in the Office of the Registrar during peak times; and
Review and respond to Salesforce cases in a timely manner.
Work at Commencement ceremonies held in May and December. Will be required to work two weekends a year.
Departmental Preferred Experience, Skills, Training/Education
Bachelor’s degree and/or equivalent experience;
Minimum of three years in a paid administrative role.
Prior work experience in Higher Education
Familiarity with Ellucian Banner, ImageNow, Microsoft Office Suite, or other similar systems;
Familiarity with evaluating
NCAA
athletic eligibility; and
Intermediate Experience in MS Office and Google Suite
N/A
King 141
03/12/2024
03/26/2024
04/08/2024
UNC
Charlotte Benefits Information: https://hr.charlotte.edu/bene...
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two
current/previous supervisors.
The Search Committee will not contact references without first verifying permission with the
finalist
.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
Do not write ‘see resume’ on your application when completing the job duties section.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application.
These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
A flexible Work Schedule and a Hybrid Teleworking rotation are available once onboarded into this role.
Required fields are indicated with an asterisk (*).
* How did you hear about this employment opportunity?
(Open Ended Question)
* Do you have previous professional experience working in Higher Education? If so, please explain your experience.
(Open Ended Question)
(Open Ended Question)
(Open Ended Question)
Required Documents 1. Resume / Curriculum Vitae 2. Cover Letter / Letter of Interest 3. Contact Information for References Optional Documents
Person | Role |
---|---|
Arman Jones |
Academic Advisor (Track & Field/XC, Volleyball) |
Mark Verburg |
Executive Director |
Adam Hatem |
Director of Olympic Sport Academics |
Anthony Williams |
Director of Football Academics (Advisor for Football (Lead), W. Soccer) |
Jennell Wade |
Associate Director - Learning Specialist & Tutor Coordinator |
Chandra Fulwood |
Assistant Director & New Student Transitions Coordinator |
Gabby Runge |
Assistant Director, Athletic Academic Center |
Person | Role |
---|---|
Scott Byrd |
Associate Athletic Director for Compliance and Student-Athlete Development |
Adam Hatem |
Director of Olympic Sport Academics |
Anthony Williams |
Director of Football Academics (Advisor for Football (Lead), W. Soccer) |
Mark Verburg |
Executive Director |
Krystion Obie Nelson |
Director of Student-Athlete Development |
Mary Anne Steinberg |
Assistant Director: Learning Specialist/Tutor Coordinator |
Chandra Fulwood |
Assistant Director & New Student Transitions Coordinator |
Carrie Maxwell |
Assistant Director / Athletic Academic Center |
Person | Role |
---|---|
Scott Byrd |
Associate Athletic Director for Compliance and Student-Athlete Development |
Mark Verburg |
Director, Athletic Academic Center |
Krystion Obie Nelson |
Director of Student-Athlete Development |
Anthony Williams |
Associate Director / Athletic Academic Center |
Adam Hatem |
Associate Director (Advisor for M. Basketball, Softball, Volleyball, W. Basketball, W. Lacrosse) |
Chandra Fulwood |
Assistant Director & New Student Transitions Coordinator |
Carrie Maxwell |
Assistant Director / Athletic Academic Center |
Email us at support@intercollegiate.co with any questions.
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