Student Services & Athletic Eligibility Specialist

EXPIRED

Position Information

General Information

Vacancy Open to

All Candidates

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Position Information

General Information

Vacancy Open to

All Candidates

Apply Now

Employment Type

Permanent - Full-time

If time-limited, note appointment end date

Hours per week

40

Months per year

12

Position Number

003255

NC Salary Grade Equivalency

GN07

Classification Title

Student Services Specialist - Journey

Working Title

Student Services & Athletic Eligibility Specialist

Salary Range

$39,058 - $48,823

Anticipate Hiring Range

$39,058 - $48,000

FLSA Status

Non Exempt

Division

Academic Affairs

Department

Enrollment Management (Adm)

Work Unit

Registrar

Work Schedule

8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary. Eligible to work from home two days a week after training is complete.

Primary Purpose of Position

This position is the specialist for undergraduate curricular change requests and

NCAA

academic eligibility verification. In this position, the candidate will:

Manage and process curricular change requests.

Liaison with the Office of Athletics and Athletic Academic Center to conduct initial and continuing academic eligibility assessments of all student-athletes in compliance with

NCAA

DI rules and regulations.

Maintain a database of Banner program codes and the list of faculty/staff members authorized to submit and vet change requests.

Update the undergraduate program database to align with the undergraduate academic curriculum.

Provide academic history data points on all student-athletes.

Continually contribute to iterative process improvement, seeking new methods and technologies for gaining process efficiency and accuracy related to job responsibilities;

Develop and maintain effective working relationships with students, parents, faculty, and staff to provide excellent and prompt customer service.

Review and correct issues identified through daily data integrity reports.

Cross-train with team members to assist as needed during high-volume seasons; and

Maintain a high degree of integrity and exercise confidentiality following university policy and local, state, and federal regulations such as

FERPA

and

HIPAA

.

Minimum Education/Experience

Required Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.

Essential Job Duties

This position will:

Serve as the point of contact and resolution for undergraduate program change requests.

Participate in the

NCAA

academic eligibility review process.

Participate, as a team member, in process improvement projects.

Complete education verifications for club/intramural sports.

Provide excellent customer service.

Pursue and participate in professional development to grow the position and self.

Support other teams in the Office of the Registrar during peak times; and

Review and respond to Salesforce cases in a timely manner.

Other Work Responsibilities

Work at Commencement ceremonies held in May and December. Will be required to work two weekends a year.

Departmental Preferred Experience, Skills, Training/Education

Bachelor’s degree and/or equivalent experience;

Minimum of three years in a paid administrative role.

Prior work experience in Higher Education

Familiarity with Ellucian Banner, ImageNow, Microsoft Office Suite, or other similar systems;

Familiarity with evaluating

NCAA

athletic eligibility; and

Intermediate Experience in MS Office and Google Suite

Necessary Licenses or Certifications

N/A

Work Location

King 141

Posting date

03/12/2024

Closing date

03/31/2024

Proposed Hire Date

04/08/2024

Contact Information

Special Notes to Applicants

UNC

Charlotte Benefits Information: https://hr.charlotte.edu/bene...

The finalist may be subject to a criminal background check and/or motor vehicle report.

Please upload reference information including ​names, position titles and company/institutions, phone numbers, and email addresses of at least ​two​

current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the

finalist

​.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write ‘see resume’ on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

A flexible Work Schedule and a Hybrid Teleworking rotation are available once onboarded into this role.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?

   • UNC Charlotte Website
   • HERC Job Board
   • Inside Higher Education
   • Circa (formerly known as Local JobNetwork)
   • Another Website
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Other

2. (Open Ended Question)

3. * Do you have previous professional experience working in Higher Education? If so, please explain your experience.

(Open Ended Question)

1. * How many years’ of administrative support experience do you have? Please describe your experience in this role.

(Open Ended Question)

1. * Are you familiar with NCAA Athletics Eligibility reporting? If yes, please explain how you gained your knowledge.

(Open Ended Question)

Applicant Documents

Required Documents 1. Resume / Curriculum Vitae 2. Cover Letter / Letter of Interest 3. Contact Information for References Optional Documents

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