Technical Operations Manager for Production & Sports Complex

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Technical Operations Manager for Production & Sports Complex -(240000K2)

Job Summary

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Technical Operations Manager for Production & Sports Complex oversees and manages all technical production, advanced programming and maintenance, and athletic support areas of Technical Operations for Event & Conference Services. This position is responsible for the creation, design, and integration of systems for major events that include lighting, audio, video, and supporting systems. These events include, but are not limited to, athletic events, small to large-sized concerts, meetings, conferences, commencements, convocations, speaking events, and other special events as scheduled that take place across campus and in the Towson Sports Complex. This complex includes SECU Arena, Unitas Stadium, South Campus Pavilion, and other associated spaces. This position works directly with clients and visiting vendors on specific technical needs for events, as well as designing, programming, and maintaining digital display boards in the Sports Complex area, both university and non-university related.

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Technical Operations Manager for Production & Sports Complex -(240000K2)

Job Summary

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Technical Operations Manager for Production & Sports Complex oversees and manages all technical production, advanced programming and maintenance, and athletic support areas of Technical Operations for Event & Conference Services. This position is responsible for the creation, design, and integration of systems for major events that include lighting, audio, video, and supporting systems. These events include, but are not limited to, athletic events, small to large-sized concerts, meetings, conferences, commencements, convocations, speaking events, and other special events as scheduled that take place across campus and in the Towson Sports Complex. This complex includes SECU Arena, Unitas Stadium, South Campus Pavilion, and other associated spaces. This position works directly with clients and visiting vendors on specific technical needs for events, as well as designing, programming, and maintaining digital display boards in the Sports Complex area, both university and non-university related.

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Working with the Senior Technical Operations Manager, this position assists in overseeing the Technical Operations staff to coordinate the setup, operation, and load out of event-related audio/visual equipment throughout the Event & Conference Services (ECS) supported venues on Towson University’s campus. As a front-line employee, this position directly interacts with ECS clients and thus is one of the key staff members responsible for assuring exceptional customer service. This position's performance is critical to the success of events coordinated through the ECS department.

Responsibilities and Duties

The Technical Operations Manager for Production & Sports Complex must be able to work with Event Managers, clients, and production companies to interpret audio/visual needs for small to large sized events across all supported campus venues, particularly at the Towson University Sports Complex. Must have the capability to understand technical requirements detailed on work orders and use independent judgement to determine the best equipment to do the job. The position must accurately interpret client tech needs and produce a high-quality product. Must be "up-to-date" on current technology and programming, troubleshooting, and maintenance of in-house technical equipment. This position will work directly with the President’s Office, Intercollegiate Athletics staff, Towson’s Office of Technology Services, other university departments, and external vendors, including athletic and video production.

This position must also demonstrate a strong commitment to providing exceptional customer service. On larger events, this position serves as a point of contact for visiting production crews as needed. The Technical Operations Manager for Production & Sports Complex must be skilled in set up, operation, and breakdown of our most complex audio/visual equipment set ups, including ETC lighting consoles, Midas audio consoles, Tricaster video systems, and Daktronics display and scoring equipment. Must be capable of reacting quickly to situations in case of equipment failure or last-minute requests for services. This position may deliver event-related audio/visual equipment to various locations on campus using authorized university vehicles. SECU Arena and Unitas Stadium: Operation, programming, and maintenance of the digital display boards, video production systems, audio systems, Daktronics control and scoring systems, production TV truck tie-in, rigging within allowable boundaries, and load-in/load-out procedures for all events in order to protect all University facilities. Ensure emergency announcement and procedures are in place in the case of severe weather. Must be knowledgeable of ECS and Environmental Health and Safety (EH&S) standards and meet with the other staff members weekly to review the upcoming week’s events to effectively plan and schedule staff and inventory. Additionally, must be knowledgeable of audio standards to maintain good neighbor relationships.

During certain events, this position supervises student/on-call/full-time senior event technicians during events. Responsibilities include ongoing training of staff and ensuring proper safety measures are in place and followed. Provide feedback to the Senior Technical Operations Manager concerning performance of student/on-call senior event technician employees.

Assist in the administrative processes of inputting technical work orders, creating estimates of expense, coordinating equipment repair and upgrades, and coordinating closed captioning for all ECS events as needed to adhere to campus ADA compliance. Assist in equipment inventory control, conduct routine tours of ECS supported facilities. As part of routine duties, organize storage rooms and inspect condition of audio/visual equipment, reporting equipment in need of repair to proper personnel. Make minor repairs to equipment as necessary to ensure proper operation and safety standards.

The position must demonstrate a strong commitment to providing exceptional guest services and meeting clients’ needs. Carry out the general duties associated with the position in order to maintain efficient and effective realization of departmental goals and assist with the successful execution of events. Research, manage, and coordinate rental or procurement of technical equipment for large or special events. Perform other duties as assigned.

Qualifications and Skills

Required:

• Bachelor's degree
• Three years of experiencein live event production or related field.
• Technical skills as per job duties
• Troubleshooting A/V equipment as needed
• Strong communication skills
• Strong organization and coordination skills
• Strong time management skills, ability to prioritize work and schedule assignments
• Strong analytical and problem solving skills; investigate and analyze information and draw appropriate conclusions
• Ability to work independently and under limited supervision
• Candidates must possess and maintain a valid Maryland Non-commercial Class C or equivalent driver’s license with no more than 5 points, pass the DOT Physical Exam, and obtain Forklift Operator Certification with training provided.

Preferred:

• Basic understanding of computer networking
• Demonstrated experience in staff supervision; training and evaluating
• Experience working in a higher education environment
• Experience in project management
• Previous experience with Filemaker, 25Live, and Subitup software

Salary and Benefits

Targeted Hiring Range is $54,000-$59,000 and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here.TU also offers a variety of great perks and discounts, which can be foundhere.

If you are motivated, innovative and team-oriented, we would love to hear from you.
For consideration, please submit a cover letter and resume with your online application.

This position will be open for a minimum of 14 days.

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Organization

:Student Affairs Division

Primary Location

:Main Campus

Job Posting

:Jul 23, 2024

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