Temp/Cas Fan Relations Representative

About the Job

 

RESPONSIBILITIES (OFFICE):

• Utilize Paciolan ticketing software to assist customers in account management and to complete ticket transactions for both single game purchasers and season ticket holders.
• Efficiently answer inbound phone calls pertaining to the University of Minnesota Athletics Department.
• Provide timely and accurate ticketing information to customers through phone and in person communication.
• Assist sport managers with ticket prep work for all ticketed Gopher Athletic Sports.
• Other duties as assigned.

RESPONSIBILITIES (TICKETED SPORTING EVENTS):

• Assist sport managers in the box office for all home ticketed Gopher athletic sporting events with walk up ticket sales, will call distribution, pass list ticket distribution, and guest service booth operations.

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About the Job

 

RESPONSIBILITIES (OFFICE):

• Utilize Paciolan ticketing software to assist customers in account management and to complete ticket transactions for both single game purchasers and season ticket holders.
• Efficiently answer inbound phone calls pertaining to the University of Minnesota Athletics Department.
• Provide timely and accurate ticketing information to customers through phone and in person communication.
• Assist sport managers with ticket prep work for all ticketed Gopher Athletic Sports.
• Other duties as assigned.

RESPONSIBILITIES (TICKETED SPORTING EVENTS):

• Assist sport managers in the box office for all home ticketed Gopher athletic sporting events with walk up ticket sales, will call distribution, pass list ticket distribution, and guest service booth operations.
• Utilize Paciolan ticketing software to assist customers in account management and to complete ticket transactions for both single game purchasers and season ticket holders.
• Provide timely and accurate ticketing information to customers.
• Other duties as assigned.

DESIRED OUTCOMES:

• Work 5-10 hours per week in the office.
• Work all home football games along with 5-10 other sporting events per month.
• Be available for nights, weekends, and school breaks throughout the course of the calendar year.
• Attend all staff trainings coordinated by the Gopher Ticket Office.
• Create a positive and inclusive atmosphere for all employees.
• Create unique and efficient buying experiences for all customers.
• Write and communicate at a high level. Emails, letters and all other correspondence should be grammatically sound and free from errors.

Qualifications

 

• Knowledge of Gopher Athletics and our ticketed sports.
• High School diploma or equivalent.
• Interest in pursuing a career in athletics.
• Proven ability to meet deadlines.
• Innovative and enthusiastic – able to think outside the box.
• Strong interpersonal skills and customer service background.
• Ability to work non-standard hours, including nights and weekends.
• Familiarity with Google products.

About the Department

 

With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference. The University of Minnesota sponsors 22 varsity intercollegiate athletic teams and is represented by more than 625 student-athletes who compete in the Big Ten and Western Collegiate Hockey Association. 

Minnesota has claimed 29 national championships in eight different sports and has won 217 regular-season conference titles and 42 conference tournament championships. Minnesota has also produced 213 Academic All-Americans, which ranks as the tenth most all-time among college and universities. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. Ski-U-Mah!

Pay and Benefits

 

Pay Range: $15.25 per hour.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications.  Learn more about retirement plans.

How To Apply

 

Applications must be submitted online.  To be considered for this position, please click the Apply button and follow the instructions.  You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

Diversity

 

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu

Employment Requirements

 

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

 

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.

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