Ticket Manager - CASE

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Job Title:

Ticket Manager - CASE

Department:

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

Ticket Manager - CASE

Department:

Business Advancement | Schottenstein Center General Administration

• Serve as a member of the ticket office team that is committed to excellence and advancing the Mershon Auditorium and the Schottenstein Center through its strategic plan.

• Manage ticketing operations for non-Wexner Center events at Merson Auditorium, in addition to supporting any CASE events, as assigned.

• Responsible for the development of seating manifests, ticket pricing and seating configurations, as well as the programming and modification of all computerized ticket information through communication with facility staff, promoters, and ticketing providers for Mershon Auditorium.

• Coordinate information distribution, inventory management, ticket order fulfillment and processing, financial reporting, and ticket settlements.

• Collaborate with other department areas on assigned events to coordinate ticketing needs for sales, marketing, promotions, and event operations.

• Work to ensure appropriate staffing at events and assists with resolving customer issues and concerns via established ticket office policies and customer service procedures.

• Manage part-time staff during event shifts.

• Serve as backup for the Associate Ticket Director for the Schottenstein Center.

• Provide customer service for CASE events through email and over the phone.

• Assist with group ticket processing for Mershon Auditorium and Schottenstein Center events.

• Perform other related duties as assigned.

• This position works in a fast-paced, creative, and collaborative team environment where change is embraced, and innovation is encouraged.

Function : Athletics

Sub-Function: Athletic Ticketing Operations

Career Band: Individual Contributor - Specialized

Career Level: S2

Additional Information:

Location:

Mershon Auditorium (0055)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

_ Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process. _

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The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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