Posting Detail Information
Ticket Manager/Sales & Operations
Posting Detail Information
Ticket Manager/Sales & Operations
Apply NowFort Collins, CO
Position is fully in-office/in-person
No
202302123AP
Admin Professional/ Research Professional
Prof/Indiv Contrib II
1
40
$50,000 -- $52,000
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. For detailed benefit plan information for eligible employees, visit https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ and https://hr.colostate.edu/prospective-employees/our-perks/. For the total value of CSU benefits in addition to wages, visit https://hr.colostate.edu/total-compensation-calculator/. For more information about why Fort Collins is consistently ranked in the top cities to live in, visit https://hr.colostate.edu/prospective-employees/our-community/.
01/02/2024
The Colorado State University Department of Athletics sponsors 16 men’s and women’s intercollegiate sports and competes as a member of the NCAA Division I-FBS and the Mountain West Conference. The University is located in Fort Collins, Colorado, 65 miles north of Denver. More information on the University and its intercollegiate athletics program can be found at www.csurams.com and www.colostate.edu.
The Ticket Manager Sales & Operations supervises the daily and game day box office operations for the Athletic Ticket Office. Primary duties include oversight of the day-to-day sales and transactions of the box office. Position is responsible for financial reports, and reconciliations. The position is also responsible for building season and event infrastructure for online sales and renewals, assisting with marketing campaigns, and customer service. Position assists with oversight of auxiliary ticket offices including will-call window and player-pass gates, as required, at home and away events. Position creates and executes processes for student ticket distribution; collaborates with the department’s marketing and development units; develops/implements ticketing email platforms; and researches and implements current best practices in ticketing.
Bachelor’s Degree required, preferably in business, marketing, communications, management, liberal arts, economics, social sciences, health and exercise science or any other field related to duties and responsibilities Experience with Paciolan including Pac Platform, Back Office, Salesforce CRM, Eloqua, AM Monitor, Ticketmaster or similar ticketing system(s) required, preferably in intercollegiate athletics and/or professional sport Proficiency in maintaining accurate financial and data records Proficiency with Microsoft Office Suite, specifically Excel Experience building revenue projections and accurate sales reports Strong organizational, communication and public relations skills Excellent oral and written communication skills Proficiency in a variety of software products Demonstrated ability to work on projects individually, as well as within a team Ability to handle multiple tasks at one time Knowledge of and compliance with NCAA, Mountain West and CSU rules and regulations Ability to work evenings, weekends and holidays and travel Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not sponsor a visa for this position.
Salesforce CRM or other CRM experience preferred Experience with intercollegiate or professional athletics Ability to work independently and as part of a team
Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.
Essential Duties
Financial Operations
•Oversee all financial reporting including daily, monthly, and yearly reconciliation.•Collaborate with the Athletics Business office to ensure all deposits are accurate and applied to the correct revenue sources.•Manage game-day ticket/sales operations•Handle lead generation/reporting for sales team and maintain CRM software (SalesForce)
50
Marketing and Development
•Build marketing and sales strategies to increase revenue and ticket sales •Work closely with marketing, graphic designers, and social media team to develop and execute a coordinated marketing campaign strategy.•Create Eloqua based segments, e-mails, landing pages, and multi-step campaigns.
25
General Administration
Oversee system implementation of Pac Platform, eQuery reporting, and online sales. Ticket Office customer service via inbound phone calls, e-mails, text messages, and live chat. Assist with supervision of part-time staff, in office and on game days. Supervise allocation of player guest and recruit tickets. Understand and apply appropriate NCAA, state and/or University policies, procedures and auditing requirements Attend and participate in weekly and monthly staff and department meetings Perform other duties as assigned
25
Application Details
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.References will not be contacted without prior notification to candidates.To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references.
Pre-employment Criminal Background Check (required for new hires)
ath_athleticjobs@mail.colostate.edu
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
3
3
Required fields are indicated with an asterisk (*).
* Do you have a Bachelor’s degree in Sports Administration/Management, Business, Marketing, Management, Recreation, Education, Economics, Liberal Arts, Communications, Sociology or any other field related to responsibilities and duties?
* Do you have experience with Paciolan including Pac Platform, Back Office, Salesforce CRM, Eloqua, AM Monitor, Ticketmaster or similar ticketing system(s)?
* Are you willing and available to work nights, weekends and holidays?
* The successful candidate must be legally authorized to work in the United States by the proposed start date. The Department will not sponsor a visa for this position. Will you be legally authorized to work in the United States by the proposed start date?
Required Documents 1. Cover Letter 2. Resume Optional Documents
Person | Role |
---|---|
David Sietsma |
Assistant A.D. for Ticket Sales and Operations |
Person | Role |
---|---|
Mark Paquette |
Associate A.D. for Facilities and Game Management |
Matt Selje |
Director of Facilities and Game Management/Canvas Stadium Manager |
Person | Role |
---|---|
David Sietsma |
Assistant A.D. for Ticket Sales and Operations |
Person | Role |
---|---|
Mark Paquette |
Associate A.D. for Facilities and Game Management |
Matt Selje |
Director of Facilities and Game Management/Canvas Stadium Manager |
Person | Role |
---|---|
David Sietsma |
Assistant A.D. for Ticket Sales and Operations |
Person | Role |
---|---|
Matt Selje |
Director of Facilities and Game Management |
Mark Paquette |
Associate A.D. for Facilities/Stadium Manager |
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