Ticket Manager/Sales & Operations

EXPIRED

Posting Details

Posting Detail Information

Working Title

Ticket Manager/Sales & Operations

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Posting Details

Posting Detail Information

Working Title

Ticket Manager/Sales & Operations

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Position Location

Fort Collins, CO

Work Location

Position is fully in-office/in-person

Research Professional Position

No

Posting Number

202302123AP

Position Type

Admin Professional/ Research Professional

Classification Title

Prof/Indiv Contrib II

Number of Vacancies

1

Work Hours/Week

40

Proposed Annual Salary Range

$50,000 -- $52,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. For detailed benefit plan information for eligible employees, visit https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ and https://hr.colostate.edu/prospective-employees/our-perks/. For the total value of CSU benefits in addition to wages, visit https://hr.colostate.edu/total-compensation-calculator/. For more information about why Fort Collins is consistently ranked in the top cities to live in, visit https://hr.colostate.edu/prospective-employees/our-community/.

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on

01/02/2024

Description of Work Unit

The Colorado State University Department of Athletics sponsors 16 men’s and women’s intercollegiate sports and competes as a member of the NCAA Division I-FBS and the Mountain West Conference. The University is located in Fort Collins, Colorado, 65 miles north of Denver. More information on the University and its intercollegiate athletics program can be found at www.csurams.com and www.colostate.edu.

Position Summary

The Ticket Manager Sales & Operations supervises the daily and game day box office operations for the Athletic Ticket Office. Primary duties include oversight of the day-to-day sales and transactions of the box office. Position is responsible for financial reports, and reconciliations. The position is also responsible for building season and event infrastructure for online sales and renewals, assisting with marketing campaigns, and customer service. Position assists with oversight of auxiliary ticket offices including will-call window and player-pass gates, as required, at home and away events. Position creates and executes processes for student ticket distribution; collaborates with the department’s marketing and development units; develops/implements ticketing email platforms; and researches and implements current best practices in ticketing.

Required Job Qualifications

Bachelor’s Degree required, preferably in business, marketing, communications, management, liberal arts, economics, social sciences, health and exercise science or any other field related to duties and responsibilities Experience with Paciolan including Pac Platform, Back Office, Salesforce CRM, Eloqua, AM Monitor, Ticketmaster or similar ticketing system(s) required, preferably in intercollegiate athletics and/or professional sport Proficiency in maintaining accurate financial and data records Proficiency with Microsoft Office Suite, specifically Excel Experience building revenue projections and accurate sales reports Strong organizational, communication and public relations skills Excellent oral and written communication skills Proficiency in a variety of software products Demonstrated ability to work on projects individually, as well as within a team Ability to handle multiple tasks at one time Knowledge of and compliance with NCAA, Mountain West and CSU rules and regulations Ability to work evenings, weekends and holidays and travel Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not sponsor a visa for this position.

Preferred Job Qualifications

Salesforce CRM or other CRM experience preferred Experience with intercollegiate or professional athletics Ability to work independently and as part of a team

Diversity Statement

Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.

Essential Duties

Job Duty Category

Financial Operations

Duty/Responsibility

Oversee all financial reporting including daily, monthly, and yearly reconciliation. Collaborate with the Athletics Business office to ensure all deposits are accurate and applied to the correct revenue sources. Manage game-day ticket/sales operations. Handle lead generation/reporting for sales team and maintain CRM software (SalesForce).

Percentage Of Time

50

Job Duty Category

Marketing and Development

Duty/Responsibility

Build marketing and sales strategies to increase revenue and ticket sales. Work closely with marketing, graphic designers, and social media team to develop and execute a coordinated marketing campaign strategy. Create Eloqua based segments, e-mails, landing pages, and multi-step campaigns.

Percentage Of Time

25

Job Duty Category

General Administration

Duty/Responsibility

Oversee system implementation of Pac Platform, eQuery reporting, and online sales. Ticket Office customer service via inbound phone calls, e-mails, text messages, and live chat. Assist with supervision of part-time staff, in office and on game days. Supervise allocation of player guest and recruit tickets. Understand and apply appropriate NCAA, state and/or University policies, procedures and auditing requirements. Attend and participate in weekly and monthly staff and department meetings. Perform other duties as assigned.

Percentage Of Time

25

Application Details

Special Instructions to Applicants

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.References will not be contacted without prior notification to candidates.To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires)

Search Contact

ath_athleticjobs@mail.colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested

3

Maximum Requested

3

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor’s degree in Sports Administration/Management, Business, Marketing, Management, Recreation, Education, Economics, Liberal Arts, Communications, Sociology or any other field related to responsibilities and duties?

   • Yes
   • No

2. * Do you have experience with Paciolan including Pac Platform, Back Office, Salesforce CRM, Eloqua, AM Monitor, Ticketmaster or similar ticketing system(s)?

   • Yes
   • No

3. * Are you willing and available to work nights, weekends and holidays?

   • Yes
   • No

4. * The successful candidate must be legally authorized to work in the United States by the proposed start date. The Department will not sponsor a visa for this position. Will you be legally authorized to work in the United States by the proposed start date?

   • Yes
   • No

Applicant Documents

Required Documents 1. Cover Letter 2. Resume Optional Documents

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