Ticket Office Assistant

Posting Details

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Position Information

Posting Number:

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Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information

Posting Number:

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20245255V

Position Title:

Ticket Office Assistant

Posting Type

Student

Hours/week:

10

Eligibility:

Work study preferred but open to all students

Semester

2024 Fall

Location

Detailed Work Schedule

Weeknight and weekend athletic events.

Number of positions:

12

Department:

728-Athl - Ticket Office

Contact Name:

Gina Palermo

Contact Phone/Extension:

Gina.Palermo@villanova.edu

Position Summary Information

| Job Description Summary: |
In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

• Answer customer inquiries and process ticket sales via walk-up orders.
• Responsible for daily reconciliation of ticket sales and payments.
• Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

| | Requirements: |
- Experience in an in-person customer service position. - Familiarity with MS Office applications (Word/Excel). - Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail. - Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups. - Must be able to multi-task and work in a fast-paced environment. - Must be able to work weeknights and weekends as needed for events, including working all home football games. - Must have reliable transportation to and from athletic events.

| | Additional Information: |
Athletic ticketed sports throughout the 2024- 2025 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse.

1-2 years customer service experience preferred.

Please attach a resume, cover letter and a copy of your VU Class Schedule. | | Physical Demands Summary: |
Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements | | Wage Rate: | $11.25 |

Posting Detail Information

| Closing Date (11:59pm ET): | | | Open Until Filled | Yes |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?

   • Yes
   • No

2. * Are you eligible for work study?

   • Yes
   • No
   • I don't know

3. * What is your availability? (days and times)

(Open Ended Question)

1. * Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

Optional Applicant Documents:

Required Documents

Optional Documents 1. Cover Letter / Letter of Interest 2. Other Document 3. Resume / Curriculum Vitae

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