Ticket Office Assistant (part-time) - 502032

EXPIRED

Ticket Office Assistant (part-time) - 502032

SUMMARY:

The Ticket Office Assistant will assist in the day to day management of the Ticket Office for the Department of Athletics. This position will assist the Sr. Director of Strategic Ticketing/Sales Analytics with ticket sales, customer service and order fulfillment for football, men’s basketball, and women’s basketball.

RESPONSIBILITIES:

Ticket Sales/Customer Service

• Assist with phone, window, and mail orders for all athletic ticketed events using Paciolan software.
• Provide a high level of customer service to donors, ticket holders, and the general public.

Ticket Distribution

Ticket Office Assistant (part-time) - 502032

SUMMARY:

The Ticket Office Assistant will assist in the day to day management of the Ticket Office for the Department of Athletics. This position will assist the Sr. Director of Strategic Ticketing/Sales Analytics with ticket sales, customer service and order fulfillment for football, men’s basketball, and women’s basketball.

RESPONSIBILITIES:

Ticket Sales/Customer Service

• Assist with phone, window, and mail orders for all athletic ticketed events using Paciolan software.
• Provide a high level of customer service to donors, ticket holders, and the general public.

Ticket Distribution

• Responsible for daily printing and distribution of season, mini-plan, and single game tickets.

QUALIFICATIONS:

• Must possess good customer service skills and have the ability to write well-crafted, grammatically correct, correspondence with fans, ticket holders, and donors.
• Knowledge of Paciolan software or related ticket system preferred; must be proficient in Microsoft Office products.
• Candidates must be highly motivated, energetic and be able to manage a work schedule that includes nights and weekend work.
• Adherence to all applicable NCAA, conference, and institutional rules and regulations is required.

EDUCATION & EXPERIENCE:

• A high school diploma, or the equivalent, is required
• Bachelor’s degree is preferred
• Previous experience with ticket operations is ideal

WORK HOURS:

• Part-time, 10-month non-exempt position
  
• Schedule varies, Monday - Friday, 1:00 - 5:00 p.m.; nights and weekends required as needed; approximately 20 hours per week, less than 1,000 hours per year

SALARY STRUCTURE:
Pay Grade 2 (Hiring Range $15.25 to $17.80 per hour)

ABOUT UR :

At the University of Richmond, we’re creative, inclusive, and determined. We’re Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There’s only one place like Richmond.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE

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