Ticket Office Coordinator, Adams Center

Description

Campus-Only Recruitment

Only current UM Employees* are eligible.

*Open to all employee types including Temporary Staff and Student Employees.

The Adams Center invites applications for a Ticket Office Coordinator to oversee overall operation of ticketing functions for events hosted by the Adams Center and Washington-Grizzly Stadium, including University of Montana Intercollegiate Athletics sports, touring concerts, other UM live entertainment and special events.

Examples of Duties and Responsibilities

• Serve as liaison with Intercollegiate Athletics marketing, premium sales, operations and sports information departments
• Maintain accurate marketing and ticketing information on the Internet point-of-sale platform and oversight of budget and sales revenue for assigned events
• Develop a group sales program for concerts and family shows and actively prospect for, and sell group tickets to community constituencies
• The person assigned to this position provides policies & procedures education and Paciolan software training to internal personnel, including newly hired employees and student workers as well as external stakeholders in Intercollegiate Athletics
• This individual will have a high level of public interaction, educating ticket buyers on managing their online accounts, ticket transfers, mobile ticket delivery, mobile entry, and other system enhancements

Description

Campus-Only Recruitment

Only current UM Employees* are eligible.

*Open to all employee types including Temporary Staff and Student Employees.

The Adams Center invites applications for a Ticket Office Coordinator to oversee overall operation of ticketing functions for events hosted by the Adams Center and Washington-Grizzly Stadium, including University of Montana Intercollegiate Athletics sports, touring concerts, other UM live entertainment and special events.

Examples of Duties and Responsibilities

• Serve as liaison with Intercollegiate Athletics marketing, premium sales, operations and sports information departments
• Maintain accurate marketing and ticketing information on the Internet point-of-sale platform and oversight of budget and sales revenue for assigned events
• Develop a group sales program for concerts and family shows and actively prospect for, and sell group tickets to community constituencies
• The person assigned to this position provides policies & procedures education and Paciolan software training to internal personnel, including newly hired employees and student workers as well as external stakeholders in Intercollegiate Athletics
• This individual will have a high level of public interaction, educating ticket buyers on managing their online accounts, ticket transfers, mobile ticket delivery, mobile entry, and other system enhancements
• May also provide management-level night-of-show support for other Adams Center events
• Supervise part-time employees and student workers and provide training support for other ticket office team members

Minimum Qualifications

• Minimum of two (2) years ticket office experience
• Knowledge of box office practices and procedures and the ability to exercise sound judgment and decision making in interpreting and applying departmental policies and procedures
• Supervisory skills with the ability to oversee a part-time and student-based work force
• Ability to provide quality service in all aspects of customer relations and have a high level of integrity while interacting with a wide range of individuals and personalities
• Ability to work nights and weekends as necessary
• Knowledge of cash handling/balancing/reconciliation and basic accounting practices, specific to a ticket office setting
• Experience with ticketing software (Paciolan, Ticketmaster, etc.)

Preferred Qualifications - Two (2) years of post-secondary education with two (2) years of ticket operations experience or an equivalent combination of education and experience - Professional experience in a university setting with familiarity of athletics operations - Experience with Paciolan ticketing software (Pac7, SB Client, Salesforce, CRM, PacMail, eQuery Reporting, etc.) - Sales and/or marketing experience - Demonstrated understanding of common fiscal duties

Additional Information

Position Number: 029530

Compensation Title: Program Coordinator II

Bargaining Unit: FOCUS-MFPE

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm and events, 12 months/year

Probationary Period: Six (6) months minimum

Benefits Include** :** Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

A complete application includes:

Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.

Detailed Resume – listing education and describing work experience

Three (3) Professional References – names and contact information

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.

The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM’s non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.

Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing: Individual hiring departments withing the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Dept. of State, the University may not be able to offer H-1B sponsorship. Particularly the University is not able to pay the $100,000 payment accompanying new H-1B visa petitions.

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