Ticket Office Intern

The University of Iowa Department of Athletics seeks applications for a Ticket Office Intern. This is a full-time (temporary, PZ04 intern, and FLSA nonexempt) for one year, with the opportunity to be extended to two years determined by performance and departmental need. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 250 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy. For more information regarding Athletics, please click here.

Responsibilities:

• Supervise student staff
• Test all ticket office windows prior to all home events (test printers, computers, ticket stock, all IT equipment)
• Assist in day-to-day operations of the ticket office
• Responsible for scheduling student staff for game days for all ticketed sports
• Assist with any game day events as needed throughout the fall/winter/spring sports.
• Handle any customer service issues on game days and over the phone.
• Confirm all student batches are closed out correctly and/or handle any discrepancies
• Provide manage level support for all phases of the ticket office in the absence of the ticket managers.
• Set a good example to all student staff in providing good customer service to all fans
• Responsible for updating Microsoft teams in order to keep all student staff informed
• Creating Seller Sheets for all ticket staff
• Other duties as assigned by ticket manager

The University of Iowa Department of Athletics seeks applications for a Ticket Office Intern. This is a full-time (temporary, PZ04 intern, and FLSA nonexempt) for one year, with the opportunity to be extended to two years determined by performance and departmental need. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 250 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy. For more information regarding Athletics, please click here.

Responsibilities:

• Supervise student staff
• Test all ticket office windows prior to all home events (test printers, computers, ticket stock, all IT equipment)
• Assist in day-to-day operations of the ticket office
• Responsible for scheduling student staff for game days for all ticketed sports
• Assist with any game day events as needed throughout the fall/winter/spring sports.
• Handle any customer service issues on game days and over the phone.
• Confirm all student batches are closed out correctly and/or handle any discrepancies
• Provide manage level support for all phases of the ticket office in the absence of the ticket managers.
• Set a good example to all student staff in providing good customer service to all fans
• Responsible for updating Microsoft teams in order to keep all student staff informed
• Creating Seller Sheets for all ticket staff
• Other duties as assigned by ticket manager

Benefits Highlights: The University of Iowa is a Big Ten, nationally ranked research university with 30,000 students located in Iowa City. A vibrant community boasting excellent public schools, safe, comfortable neighborhoods, affordable housing, a highly educated population, and numerous cultural, recreational, and sporting opportunities and events contribute to the Iowa City area frequently appearing high on the best-places-to-live listings. Go to “Working at Iowa” to learn more.

Required qualifications:

• Bachelor’s degree (or international equivalent) in athletic administration, marketing, or related field or equivalent combination of education and experience;
• Excellent oral and written communication skills;
• Ability to work effectively with individuals from a variety of backgrounds and perspectives, demonstrating strong interpersonal skills and ability to build trusting relationships;

• Working knowledge of and ability to:

  • Utilize basic office support software (word processing, email, presentation software and spreadsheets)
  • Operate effectively within a highly regulated team environment.

• Ability to work 40 hours per week which may include evening, weekend, and holiday hours.

Desired qualifications:

• Basic knowledge and understanding of the professionalism and intensity necessary to successfully contribute to Division I athletics program;
• Demonstrates the ability to provide excellent Customer Service.
• Experience with Paciolian Ticketing Software.

Application Process: Visit our website at http://jobs.uiowa.edu and search for keywords “Ticket Office”. Only applications submitted at https://jobs.uiowa.edu will be accepted.

• Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
• Applicants must upload a resume and cover letter and mark them as a relevant file to the submission. Applications without both a cover letter and resume will be considered incomplete and ineligible for consideration.
• Successful candidates will be subject to a credential/education verification and criminal background check and be required to self-disclose any conviction history.
• Five professional references will be requested at a later step in the recruitment process.
• As a part of the University of Iowa’s review of your application and consistent with its policies and practices, the University may access and/or view information about you that is job-related and publicly available on the internet, including but not limited to information on social media sites. The access, viewing and/or use of such information is governed by the University’s Policy on Human Rights, as well as state and federal law.
• For questions or additional information, please contact athletics tanner-erwin@uiowa.edu.

About Iowa:

• Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
• Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
• Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Classification Title: Ticketing Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 00
• Starting Salary Minimum: 16

Contact Information

• Organization: Athletics
• Contact Name: Tanner Erwin
• Contact Email: tanner-erwin@uiowa.edu

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