Ticket Operations Associate
EXPIRED

Virginia Polytechnic Institute and State University

Blacksburg, VA

Posted Date: May 19, 2024

Expired Date: May 22, 2024

QUALIFICATION

  • Salary Expectation
    $15/hr
  • Years of Experience
    Not provided
  • Work Type
    Full-time

ABOUT PROGRAM

SPORTS/DEPARTMENT

About the Job
Job Description

Job Description

The Virginia Tech Department of Athletics embraces the core value of diverse and inclusive communities and respects the educational benefits of diverse ideas, peoples, and cultures in order to contribute to the equitable inclusion and just engagement of the world’s communities. Guided by our motto, Ut Prosim (That I May Serve), the Virginia Tech Department of Athletics is committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community. We are committed to attracting and retaining student-athletes, coaches, and staff from diverse backgrounds while also fostering an inclusive educational and work environment free from any discrimination based on age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status.

The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales, processing, distribution, and customer support. Must have current knowledge of telephone and computer systems, including data integrity. This position reports directly to the Assistant Director / Ticket Operations.

Required Qualifications

Previous customer service experience in an academic or sales environment.
Knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume customer support environment.
Strong verbal communication, organizational, and interpersonal skills a must.
Commitment to diversity
Must be available to work M-F between 9:00 a.m. and 5:00 p.m., as well as hours of events (weekends and some holidays).

Preferred Qualifications

Experience with Paciolan Ticketing Software and Salesforce.

Department History

Virginia Polytechnic Institute and State University Ticketing 2024–2025

Person Role

Chris Bales

Senior Director, Ticketing Operations

Nancy Rodriguez

Senior Director, Ticketing Operations

Kelly Knachel

Director, Ticketing Operations for Finance

Stephen Medley

Associate Athletics Director, Ticketing Operations, Systems Mangagement & Technology

Zane Gregory

Associate Director, Ticket Sales

James Kaplan

Manager of Ticket Sales

Virginia Polytechnic Institute and State University Ticketing 2023–2024

Person Role

Chris Bales

Senior Director, Ticketing Operations

Nancy Rodriguez

Senior Director, Ticketing Operations

Patrick Ryan

Senior Director, Ticket Sales

Kelly Knachel

Director, Ticketing Operations for Finance

Stephen Medley

Associate Athletics Director, Ticketing Operations, Systems Mangagement & Technology

Zane Gregory

Associate Director, Ticket Sales

Virginia Polytechnic Institute and State University Ticketing 2022–2023

Person Role

Nancy Rodriguez

Senior Director, Ticketing Services, Patron Relations

Stephen Medley

Associate Athletics Director, Ticketing Operations, Systems Mangagement & Technology

Chris Bales

Director, Ticketing Operations

Kelly Knachel

Director, Ticketing Operations for Finance

Email us at support@intercollegiate.co with any questions.

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