Ticket Operations Coordinator

EXPIRED

Position Details

Dept Number/Name: 0-0510-000 / Intercollegiate Athletics

College Division: Exec Svcs-Intercol Athletics

Salary Plan: Administrative

Job Code/Title: 9476 / Athletics Administrator

Hiring Salary/Salary Range: $40,000

Position Number: 00046158

ORGANIZATIONAL SUMMARY:

The USF Department of Intercollegiate Athletics is an integral part of USF and its mission by sponsoring a diverse and nationally competitive Division I athletic program. The program serves several significant constituencies, including its student-athletes, who are students first. The most important priority of the program is the progress of the student-athletes toward graduation. Other priorities include the health, fitness and emotional development of student-athletes at USF.

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Position Details

Dept Number/Name: 0-0510-000 / Intercollegiate Athletics

College Division: Exec Svcs-Intercol Athletics

Salary Plan: Administrative

Job Code/Title: 9476 / Athletics Administrator

Hiring Salary/Salary Range: $40,000

Position Number: 00046158

ORGANIZATIONAL SUMMARY:

The USF Department of Intercollegiate Athletics is an integral part of USF and its mission by sponsoring a diverse and nationally competitive Division I athletic program. The program serves several significant constituencies, including its student-athletes, who are students first. The most important priority of the program is the progress of the student-athletes toward graduation. Other priorities include the health, fitness and emotional development of student-athletes at USF.

Intercollegiate Athletics provide a sense of collegiality, allegiance, and pride for students, staff, faculty, alumni, boosters and the greater Tampa Bay community at large and serves as a focal point for their support. Within the framework of competitive excellence, Intercollegiate Athletics at USF are also a contact vehicle leading supporters to a greater awareness of the University's mission, academic programs and prominence as an educational institution.

POSITION SUMMARY:

Reporting to the Assistant Athletic Director of Ticketing and Revenue Generation, this position coordinates the athletic ticket sales and distribution operations for all USF athletic events; Supervises
and coordinates work assignments for ticket office personnel and participates in the sale of tickets for athletic events and the maintenance of records for ticket sales; and Provides customer service
and problem solving to ticket customers. Adheres to all NCAA, Conference, and University rules and regulations.

RESPONSIBILITIES:

Coordinates the day-to-day operations of the USF Ticket Office, including ticket sales, distribution and reconciliations of Athletics events. Provides continuous customer service with existing clients
and maintains retention of existing clients. Responsible for proactive problem solving for ticket customers on various issues. Collaborates in the planning, management, sales, and distribution of both student and faculty/staff tickets. Supervises and coordinates work assignments for ticket office personnel and participates in the maintenance of records for ticket sales.

Responsible for coordinating with USF IT professionals in regards to new and existing ticketing software and products along with maintaining the Website for promotion and management of ticket sales. Collaborates with the ticketing and marketing teams with fan communication channels with email, text, and fan app. Responsible for conceptualizing, writing, proofing, and data insertions in communications with fans on the behalf of ticketing and marketing teams.

Collaborates with Athletics external teams to build robust campaigns to better engage fans. Coordinates the planning and launching of revenue generation campaigns. Collects and analyzes data from various population groups to ascertain and assure the maximum amount of athletic tickets are made available for sale and distribution. Keeps staff apprised of ticket availability and maintains control of unused ticket inventory. Maintains knowledge of ticket plan programs as well as ticket
holder preferences.

Monitors and approves daily sales reports and expenses submitted to the Athletics Business Office; ensures accuracy of reports. Oversees the maintenance of financial records and ticket sale records and assists auditors with end of year audits. Co-manages the receipt of revenues generated by ticket sales and deposits monies into proper accounts.

Manages ticketing operations for select special events. Assist with special projects such as bowl game ticket sales and basketball post season games.

Performs other duties as assigned.

POSITION QUALIFICATIONS:

MINIMUM:

This position requires a Bachelor's degree in related field, with two years of experience in related positions; or a Master's degree in the fields listed above. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience

PREFERRED:

Experience with ticketing systems, CRM systems, and Microsoft suite.

USF Tampa

Information for Applicants

This position is subject to a Level 1criminal background check.

Job Opening Number: 36657

Posting Date: 04/04/2024

Posting End Date: 04/19/2024

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu.

Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement.

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).

Work Location

Campus map and location overview: USF - Tampa Campus

About USF

The University of South Florida is a high-impactglobal research university dedicated to student success.Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities.USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees atUSF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here.

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