Ticket Operations Coordinator (Administrative Support Coordinator II)

EXPIRED

Position Summary Under general supervision of the Associate Athletic Director of Ticket Operations, the Ticket Operations Coordinator will assist the Assistant Director of Ticket Operations by providing customer service and ticket sales duties in person and via the telephone.  Customer base includes current season ticket holders, SDSU students, SDSU faculty/staff, and the general public. Works on independent projects including, but not limited to, assistance with the outbound ticket sales team, seat relocation and additional seat requests to upgrade Aztec Club members for football, monitoring and event creation for Archtics and Ascot systems, and phone messaging. Will serve in a supervisor role on select game nights for all ticketed events.  This is a full-time (1.0 time-base), benefits eligible, temporary position with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.  The individual hired into this role will work at Snapdragon Stadium in San Diego.

Department Summary The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University.  Currently, there are 18 sport programs, approximately 550 student-athletes, and 17 offices in the department.  The offices include the following:  The Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video. For more information regarding the SDSU Ticket Office, click here.

Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications One year of customer service including cash handling duties is preferred. Experience with Archtics/Ticketmaster and Ascot accounting systems is preferred.  Equivalent to four years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities is preferred. Any equivalent combination of education and experience which provides the required knowledge and abilities. Ticket sales experience in an athletic ticket office environment. Proficient with Microsoft Word and Excel. Effective interpersonal and verbal/writing skills. 

Position Summary Under general supervision of the Associate Athletic Director of Ticket Operations, the Ticket Operations Coordinator will assist the Assistant Director of Ticket Operations by providing customer service and ticket sales duties in person and via the telephone.  Customer base includes current season ticket holders, SDSU students, SDSU faculty/staff, and the general public. Works on independent projects including, but not limited to, assistance with the outbound ticket sales team, seat relocation and additional seat requests to upgrade Aztec Club members for football, monitoring and event creation for Archtics and Ascot systems, and phone messaging. Will serve in a supervisor role on select game nights for all ticketed events.  This is a full-time (1.0 time-base), benefits eligible, temporary position with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.  The individual hired into this role will work at Snapdragon Stadium in San Diego.

Department Summary The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University.  Currently, there are 18 sport programs, approximately 550 student-athletes, and 17 offices in the department.  The offices include the following:  The Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video. For more information regarding the SDSU Ticket Office, click here.

Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications One year of customer service including cash handling duties is preferred. Experience with Archtics/Ticketmaster and Ascot accounting systems is preferred.  Equivalent to four years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities is preferred. Any equivalent combination of education and experience which provides the required knowledge and abilities. Ticket sales experience in an athletic ticket office environment. Proficient with Microsoft Word and Excel. Effective interpersonal and verbal/writing skills. 

Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,013 per month.  Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here. CSU Classification Salary Range: $3,681 - $6,034 per month. 

Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community.  Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.  For more information, click here. Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.  SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on November 20, 2023. To receive full consideration, apply by November 19, 2023. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.  San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.  A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here. SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Beau Barron at bbarron3@sdsu.edu.