Ticket Operations Specialist

EXPIRED

Posting Details

Position Information

Posting Number

20240077NE

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Posting Details

Position Information

Posting Number

20240077NE

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Job Title

Ticket Operations Specialist

About Murray State

Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University.

About Murray State Benefits

Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information.

Equal Opportunity Employment/Diversity Information

Murray State embraces diversity in the workplace and values attracting, developing and maintaining a diverse, high-quality faculty, staff, and student body. The University endeavors to create and promote a culturally diverse community to be accepting of and sensitive to diversity in its many varied forms. Women and minorities are encouraged to apply. Murray State University is an equal education and employment opportunity, M/F/D, AA employer.

Type of Employment

Regular Full-Time

If Part Time, Enter Hours Per Week

Work Location

Murray, KY

Employment Term

12 Months

Position Type

Staff - Non-Exempt (Hourly)

Department

Athletics Ticket Operations

Summary of Job Duties and Responsibilities

This job involves both supervisory and coordinating work as a member of the Murray State Athletics Ticket Office to ensure the execution of both ticket operations and ticket sales.

Primary Duties

Provide excellent customer service all patrons both over the phone and in person. Lead and facilitate all aspects of the women’s basketball season and single game ticket sales campaign: including but not limited to outbound sales strategies, coordination of marketing efforts both internal and external, establishing and communicating with season ticket holders as needed. Preparation and management of all women’s basketball pass lists in coordination with the coaching staff and compliance office. Lead all ticketing logistics and operations for all women’s basketball home games. Assist with the sales of single game, mini-plan, group and season tickets for football and men’s basketball via phone and walk-up sales. Assist with event setup, game-day operation, and event reconciliation. Assist with the creating invoices and fulfilling mailings for football and basketball tickets. Process mail daily, including receiving and tracking payments in Archtics. Oversight and execution of all payment plans and payroll deductions. Processing daily deposits, Interaccount transfers and other payment documents through both the Banner system and Ticketmaster system. Assist with management of customer accounts in the Ticketmaster system. Creating and maintaining a ticket office record retention system in coordination with the athletic department business office. Oversight and execution of all sponsorship invoicing and payment tracking in coordination with the Associate AD for Resources and Operations. Preparation of monthly donation reports for coaches and administrators. Assist with various ticket office projects, as well as providing additional administrative assistance as needed. Assist with the hiring, training, supervising and scheduling of game day ticket staff. Comply with all

NCAA

,

OVC

,

MVC

,

MVFC

, and Murray State University rules, regulations and policies. Ability to works nights and weekends -including all home football and basketball games. Position will act in the absence of the Assistant AD for Revenue Generation & Ticket Operations. Other duties as assigned.

Minimum Education Requirements

Bachelor’s degree required.

Minimum Experience and Skill Requirements

One year of experience in collegiate athletics, preferably in the ticketing area.

Experience in customer service or sales

Excellent communication and interpersonal skills with the ability to interact with the public in a courteous, friendly manner in person and on phone.

Preferred Education and/or Experience Qualifications

Knowledge of Ticketmaster/Archtics ticket software preferred.

Posting Date

04/16/2024

Closing Date

04/30/2024

Open Until Filled

No

Special Instructions to Applicants

Along with the application, the following items must be included:

Letter of application

Resume

Three (3) references

Hourly Rate

$14.99 (additional pay dependent upon qualifications)

Work Hours

Occasional nights and weekends.

Physical Demands

Ability to stand for long periods of time on gamedays.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you currently have a Bachelor's degree?

   • Yes
   • No

2. * Do you have one year of experience in collegiate athletics, preferably in the ticketing area?

(Open Ended Question)

1. * What experience do you have dealing with Ticketmaster/Archtics?

(Open Ended Question)

1. * Do you have experience in customer service or sales?

(Open Ended Question)

Documents Needed to Apply

Required Documents 1. Letter of Application 2. Resume Optional Documents 1. Other Document

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