Ticket Sales Coordinator

Ticket Sales Coordinator

Athletics Administration - Pennsylvania-Pittsburgh - (26004152)

The Ticket Sales Coordinator will be responsible for generating revenue primarily through outbound communication with prospects for season, single, and group sales. This position will sell ticketed sports including but not limited to Football and Men and Women’s Basketball, and a full menu of products – Season Tickets, Suites, Premium Seats, Donations, Groups, Mini Plans, and Single Game Tickets. The Ticket Sales Coordinator will report directly to the Director of Ticket Sales.

Job Summary

Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.

Essential Functions 

The individual will be responsible for developing and maintaining personal relationships with Panther fans to convert into season tickets, mini-plans single games, or group sales. Make a minimum of 60+ calls per day with a goal of 20-25 connections. Meet or exceed weekly and monthly sales goals while providing great service. Individual will be responsible for providing prompt, thorough and complete responses to all inbound customer communications such as phone calls or emails. The individual will be expected to work all football and men’s basketball gamedays. The individual will also have responsibilities supporting the ticket operations team and their staffing needs for football and men’s basketball. The individual will keep detailed notes and logistics of all customer interactions and renewals through Paciolan and Salesforce database. The individual will also be expected to oversee new group ticket initiatives including theme days, promo nights and more. Other duties as Assigned.

Physical Effort 

Ticket Sales Coordinator

Athletics Administration - Pennsylvania-Pittsburgh - (26004152)

The Ticket Sales Coordinator will be responsible for generating revenue primarily through outbound communication with prospects for season, single, and group sales. This position will sell ticketed sports including but not limited to Football and Men and Women’s Basketball, and a full menu of products – Season Tickets, Suites, Premium Seats, Donations, Groups, Mini Plans, and Single Game Tickets. The Ticket Sales Coordinator will report directly to the Director of Ticket Sales.

Job Summary

Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.

Essential Functions 

The individual will be responsible for developing and maintaining personal relationships with Panther fans to convert into season tickets, mini-plans single games, or group sales. Make a minimum of 60+ calls per day with a goal of 20-25 connections. Meet or exceed weekly and monthly sales goals while providing great service. Individual will be responsible for providing prompt, thorough and complete responses to all inbound customer communications such as phone calls or emails. The individual will be expected to work all football and men’s basketball gamedays. The individual will also have responsibilities supporting the ticket operations team and their staffing needs for football and men’s basketball. The individual will keep detailed notes and logistics of all customer interactions and renewals through Paciolan and Salesforce database. The individual will also be expected to oversee new group ticket initiatives including theme days, promo nights and more. Other duties as Assigned.

Physical Effort 

Computer work, ability to travel and attend meetings on and off campus. Required to be mobile for long periods of time especially on gamedays.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category Full-time regular

Job Classification Staff.Ticket Operations Representative

Job Family Sales & Retail

Job Sub-Family Ticket Sales & Operations

Campus Pittsburgh

Minimum Education Level Required High School Diploma/GED

Minimum Years of Experience Required 1

Will this position accept substitution in lieu of education or experience?  Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Additional details about Required Licensure/Certification Bachelors degree required. Collegiate Athletics experience strongly preferred. An equivalent combination of work and high-level playing experience may be substituted at the discretion of the University.

Work Schedule Monday - Friday, 8:30 a.m. - 5:00p.m.

Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range To be determined based on qualifications

Relocation Offered Yes

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances Not Applicable

Required Documents Resume, Cover Letter

Optional Documents Not Applicable

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