Ticket Sales & Service Intern

Internship Summary

This is an unpaid internship designed to provide a hands-on, educational experience for students interested in collegiate athletics. Interns will gain meaningful exposure to the operations of a Division I athletic department supporting 30 varsity programs at the United States Military Academy, the greatest leadership institution in the world.

Through training, mentorship, and guided participation, interns will work alongside full-time professionals and explore how a high-performing athletics department operates. The internship emphasizes learning, professional development, and career exploration, offering students a behind-the-scenes look at college athletics while building transferable skills for the future.

Interns in the Ticket Office will gain practical experience in ticketing operations, customer service, and sales under the guidance of experienced staff. Interns will:

• Learn core ticket office values, including presentation, teamwork, effort, and attitude.
• Participate in supervised ticket sales training and gain hands-on experience with weekly sales processes.
• Perform outbound calls and customer interactions to understand lead generation and account management.
• Assist Army football season ticket members to answer questions and inform of account updates.
• Learn how to use ticketing software (e.g., Paciolan, Salesforce) and develop skills in sales, customer engagement, and professional communication.
• Assist Army fans and clients during events, providing guidance on mobile ticketing and customer service processes.
• Conduct supervised research on industry best practices for ticket sales and service.

Internship Summary

This is an unpaid internship designed to provide a hands-on, educational experience for students interested in collegiate athletics. Interns will gain meaningful exposure to the operations of a Division I athletic department supporting 30 varsity programs at the United States Military Academy, the greatest leadership institution in the world.

Through training, mentorship, and guided participation, interns will work alongside full-time professionals and explore how a high-performing athletics department operates. The internship emphasizes learning, professional development, and career exploration, offering students a behind-the-scenes look at college athletics while building transferable skills for the future.

Interns in the Ticket Office will gain practical experience in ticketing operations, customer service, and sales under the guidance of experienced staff. Interns will:

• Learn core ticket office values, including presentation, teamwork, effort, and attitude.
• Participate in supervised ticket sales training and gain hands-on experience with weekly sales processes.
• Perform outbound calls and customer interactions to understand lead generation and account management.
• Assist Army football season ticket members to answer questions and inform of account updates.
• Learn how to use ticketing software (e.g., Paciolan, Salesforce) and develop skills in sales, customer engagement, and professional communication.
• Assist Army fans and clients during events, providing guidance on mobile ticketing and customer service processes.
• Conduct supervised research on industry best practices for ticket sales and service.

Internship Terms

• August 2026 through May 2027. 
• Internships are for a defined term and may be concluded at any time by either the intern or Army West Point Athletics Association Inc.
• Interns will be directly supervised by full-time staff members and will receive ongoing training, feedback, and mentorship throughout the internship.
• The internship is intended to support academic learning and may be eligible for academic credit, depending on the intern’s institution. Interns are responsible for confirming credit eligibility and requirements with their college or university
• Interns are not employees of Army West Point Athletics Association and are not entitled to wages, employee benefits, or future employment as a result of participation.

Required Qualifications

• Must be 18 years of age or older.
• Must be a current college student or enrolled as a college student by September 2026 and provide proof of enrollment.
• Have a strong interest in college athletics, sports, communications, marketing, ticketing and/or broadcasts industries.
• Possess excellent organizational skills and the ability to prioritize in a multi-task setting.
• Communicate effectively, both verbally and in writing, and demonstrate strong listening skills.
• Work collaboratively with others in a professional, team-oriented environment.
• Be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable with online research.
• Be flexible to observe and participate in learning experiences during evenings, weekends, and holidays based on event schedules.
• Show initiative, reliability, and a positive attitude while assisting on a wide range of supervised projects.

About Us

USMA is renowned as the world’s preeminent leadership development institution. Located on the banks of the Hudson River in West Point, NY, it is approximately one hour from New York City. The mission of USMA is "to build, educate, train, and inspire the Corps of Cadets to be commissioned leaders of character committed to the Army Values and ready for a lifetime of service to the Army and Nation." This position will be housed within the AWPAA, which is a non-profit corporation organized to manage and support the 30 intercollegiate athletic programs at the Academy. The AWPAA mission is to recruit, educate, train and inspire leaders of character who are committed to the values of Duty, Honor, Country through an extraordinary NCAA Division I athletic experience.

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