Ticket Sales Specialist (34004)

EXPIRED

Position Information

Posting Detail Information

Working Position Title

Ticket Sales Specialist (34004)

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Position Information

Posting Detail Information

Working Position Title

Ticket Sales Specialist (34004)

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Classification

Ticket Sales Specialist

Position Number

00034004

Open Date

05/01/2024

Close Date

05/10/2024

Priority Review Date

Employee Class

Staff

Full-Time/Part Time

Full-Time

FTE

1.00

Position Status

Regular

FLSA

Exempt

Job code

0068

Union Representation

Non-Union

Union Code

N/A

Unit/Department

Convocation Center

College/Unit

Convocation Center

Division

Div Intercollegiate Athletics

Location

CC 203

Link to Department Website or Custom Search Page

https://www.niuhuskies.com

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

| Overview |
Northern Illinois University (NIU) is accepting applications for the position of Ticket Sales Specialist for the NIU Convocation Center. This is a full-time, 12-month position with benefits. | | Position Summary |
Employee performs a variety of duties related to the sale of tickets, fulfillment of orders, box office operations and the allocation of seats for various events.

This position reports to the Assistant Athletic Director of Ticketing Operations and performs their duties in their absence or as directed. This position will work closely with all Convocation Center, Intercollegiate Athletics departments, and campus wide staff to provide excellent guest service. | | Essential Duties and Responsibilities |
Ticket Orders

• Receives and verifies ticket orders for various events; fills ticket orders to include but not limited to preparing mailers, email delivery, and/or walk-up windows.
• Provides general information concerning various ticket programs, such as refunds or lost or stolen tickets, and any incentive packages.
• Assists in allocating seats to ticket holders and renewing season tickets annually.

Customer Service

• Maintain a high level of customer service by responding to customer requests, concerns, and complaints.
• Solve customer’s problems and resolve disputes in an expedient, customer-friendly manner, using independent judgment and discretion.

Promotional Event Codes

• Assists Ticket Sales Supervisor in building and maintaining events, manifests, promotional codes, and other ticket operational needs through the Paciolan SBclient back-office system.

Scheduling

• Schedules staff and evaluates staffing needs, including implementing new or revised ticket office procedures and training and supervising part-time staff.

Cash sales & Record Keeping

• Maintain records of cash sales and prepares related reports/deposits.
• Enters ticket sales data into appropriate tracking and records system.
• Assists with maintaining records of eligible staff complimentary tickets.

Cash Handling

• Perform miscellaneous, related duties in accordance with departmental needs as necessary.
• Cash handling responsibilities of $5,000 – $10,000 annually.

Ticketing Verification

• Verify funds from ticketing system and associated costs of the current ticketing system. | | Minimum Required Qualifications (Civil Service) |
  
• High school diploma or equivalent.
• Two (2) years (24 months) of ticket office or customer service experience comparable to the lower level of the series (Ticket Sales Assistant), which included cash handling, accepting or processing electronic payments including requirements to reconcile sales, and purchases. | | Knowledge, Skills, and Abilities (KSAs) (Civil Service) |
  Class Specific KSAs:

1. Thorough knowledge of guidelines concerning ticket programs.
2. Knowledge of business procedures relating to cash handling, reconciliation, and deposits.
3. Good oral and written communication skills.
4. Ability to plan, organize, and coordinate staff.
5. Good customer service skills.
6. Good computer skills.
7. Ability to operate standard office equipment.
8. Ability to maintain records and prepare related reports.
9. Ability to reconcile reports.
10. Ability to work under pressure.
11. Supervisory ability.

Position Specific KSAs:

1. Strong skill with customer service to ensure a positive ticket purchasing experience for the general public, students, donors, and alumni.
2. Ability to work flexible schedules including evenings, weekends, and holidays as required and work irregular hours based on event schedule. | | Specialty Factors (Civil Service) |
   None | | Preferred Qualifications (Civil Service) |
   
3. Bachelors Degree in Business, Marketing, Sales Management or similar.
4. Minimum one (1) year experience with Paciolan.
5. Minimum two (2) years ticket sales experience, preferably within a college athletic department. | | Minimum Required Qualifications (SPS) |
   N/A | | Additional Requirements (SPS) |
   N/A | | Preferred Qualifications (SPS) |
   N/A | | Physical demands/requirements |
   Sitting, standing, lifting of up to 50lbs. |

Appointment and Compensation Details

Appointment and Compensation Details

| Anticipated Appointment Start Date | 05/16/2024 | | Anticipated Appointment End Date | | | Percent of Staff Year | 1.00 | | Standard Hours Per Week | 37.50 | | Working Hours | Varies days, nights, weekends | | Salary | $37,500.00 - $42,000.00/annually | | Hourly or Semi-monthly Pay Rate/Range | $1,562.50 - $1750.00/semi-monthly | | Earn Type | Salary |

Application Procedure

Application Procedure

| Application Procedure |
Application Procedures:

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

   • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu

4. Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Ticket Sales Specialist for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. | | Special Instructions |
  Please submit the following:

• Resume

• Cover letter

• List of 3 Professional References | | Quick Link to Applicant | https://employment.niu.edu/postings/7... | | Is Background Check Required? | Yes | | EEO Statement Summary |
  In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230
TitleIXCoordinator@niu.edu
815-753-5560 | | Visa Policy |

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

| | ADA Accommodation |
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu. | | Safety Information |
NIU provides annual reports on campus security and fire safety.
Read the Annual Security and Fire Safety Report.
Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy. |

Applicant Documents

Required Documents 1. Resume/Curriculum Vitae 2. Cover Letter 3. List of References Optional Documents 1. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256) 2. Transcripts (unofficial with official required at hire) 3. Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a citizen or resident of the State of Illinois?

   • Yes
   • No

2. What is the highest level of education attained?

   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD

3. * Have you attached all transcripts to support the degrees you are submitting for consideration?

   • Yes
   • No

4. * How many years of experience do you have in this type of position?

   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+

5. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

(Open Ended Question)

1. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
   • Yes
   • No
   • Not Applicable

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