Ticket Service and Retention Consultant

104791BR

Campus: Tempe

Ticket Sales and Service Assoc

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Ticket Service and Retention Consultant

104791BR

Campus: Tempe

Ticket Sales and Service Assoc

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Job Description

The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and dedicated sales candidates to work within the high-energy environment of a Collegiate Ticket Sales Office. The primary responsibility is to retain season tickets and sell group ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources for the ASU Athletic Department in adherence with NCAA and Big 12 rules and regulations, Arizona Board of Regents, University and Department of Intercollegiate Athletic policies.

Job Family

Theatrical & Public Events

Department Name

SDA Ticket Sales & Service

Full-Time/Part-Time

Full-Time

VP Code

ICA

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$15.76 per hour + commission

Close Date

11-October-2024

Category

01

Essential Duties

• Retain current Season Ticket Holders by building relationships through frequent touchpoints 
• Provide excellent customer service to Season Ticket Holders  
• Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service 
• Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add-ons
• May meet with existing clients/prospects and tour the facilities with the goal of procuring sales
• Maintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system 
• Work home games, performing various ticket service duties throughout the game. 
• Monitor Season Ticket Holder attendance and usage 
• Respond to inbound sales calls, responds to inquiries and provides information as requested
• Develop and manage a business network for future sales prospects through leads and referrals
• Maintain knowledge of ticket plan programs as well as ticket holder preferences
• Additional responsibilities as assigned by the Service and Retention Team Lead 
   

Minimum Qualifications

Associate’s degree in Business or closely related field with three months sales/telemarketing experience in sports tickets, sponsorships or program sales; OR equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Bachelor's degree in a related field
• Proficiency in Microsoft Office products (Word, Excel, Access and Outlook)
• Ticketing knowledge preferred but not required
• Working knowledge of CRM systems, specifically SalesForce
• Demonstrated knowledge of the practices, methods and techniques of sales and up selling
• Demonstrated knowledge of ASU athletic programs
• Demonstrated knowledge of the standards and techniques of customer service
• Skill in clearly communicating ticket program benefits to close a sale
• Skill in developing and nurturing network of sales leads and prospects
• Experience in delivering sales presentation to various audiences
• Ability to meet established sales quotas and/or promotional objectives
• Evidence of effective verbal communication skills
• Ability to organize and prioritize tasks
• Experience in using a positive attitude and great work ethic
• Ability to work well within a team environment

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse, and using a telephone
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds 
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
• Communicate to perform essential functions
• May be required to work extended hours (nights, weekends and possibly holidays)
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
   

Department Statement

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference. 

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity, inclusion and expression to build a strong Sun Devil Community reflective of ASU’s charter.

SDA affirms ASU’s commitment to equal employment and is fully committed to the principles of student-athlete welfare, institutional control, gender equity and inclusion, diversity, and sportsmanship. This commitment includes creating an environment where student-athletes contribute to a winning tradition while enhancing the campus and local community and competing in a program having integrity and high ethical standards. SDA is committed to a leadership role within the university, community, and the nation. 

SDA is committed to recruit, retain and develop a gender equitable, inclusive workforce.

ASU offers up to 24 hours of professional development opportunities per year and a competitive benefits package, which includes paid vacation and holidays, health insurance, free mental health resources, employee discounts and more. In particular, ASU offers a generous tuition discount for employees, their spouses, dependents and retirees. Working in SDA also provides unique access to sporting events and athletic-related discounts.

For more information on ASU benefits, please visit http://cfo.asu.edu/hr-benefitsenrollment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

To be considered, your application must include all of the following:

• Cover letter
• Resume/CV
• Three professional references (personal references are not accepted)

Please include all employment information in month and year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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