Ticketing Associate, Systems and Technology

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Ticketing Associate, Systems and Technology will be responsible for comprehensive management of all setup, testing, and deployment of internal and external Virginia Tech Athletics ticket sales and ticket fulfillment processes utilizing the Paciolan Ticketing System as well as integrated partner applications.

Required Qualifications

Experience with the Paciolan Software Suite of Products
Experience working in a fast-paced ticket operations environment
Experience working with the Microsoft Suite of business applications including Excel and Access

Preferred Qualifications

Bachelor’s Degree
Significant experience with Paciolan ticketing at a Power 4 athletics department
Relevant years of experience working within the Ballena 3D Seat Selection Software
Demonstrated ability to work within established deadlines and to work independently

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Ticketing Associate, Systems and Technology will be responsible for comprehensive management of all setup, testing, and deployment of internal and external Virginia Tech Athletics ticket sales and ticket fulfillment processes utilizing the Paciolan Ticketing System as well as integrated partner applications.

Required Qualifications

Experience with the Paciolan Software Suite of Products
Experience working in a fast-paced ticket operations environment
Experience working with the Microsoft Suite of business applications including Excel and Access

Preferred Qualifications

Bachelor’s Degree
Significant experience with Paciolan ticketing at a Power 4 athletics department
Relevant years of experience working within the Ballena 3D Seat Selection Software
Demonstrated ability to work within established deadlines and to work independently
Working knowledge of NCAA rules and regulations regarding complimentary ticketing

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience.

Hours per week

Up to 29

Review Date

11/19/2025

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT https://beahokie.com/EMPLOYEE/

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.

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