VCU Athletics *Ticket Operations* Graduate Assistant

VCU Athletics is seeking graduate assistants to assist in the daily operations of the Ticket Operations area.

SPECIFIC RESPONSIBILITIES INCLUDE:
• Assisting with counter and phone sales for Basketball, Soccer, Volleyball, Baseball, and Siegel Center special events using the Paciolan Ticketing System.;
• Assisting in the men’s basketball game day operations by overseeing the student entrance and will call;
• Assisting with reconciliation of event sales and help with reporting of revenue generation, event attendance, and ticket-related donations;
• Serve as Box Office manager and supervise game day ticket operations for assigned sports;
• Build events, promo codes, group sales links and other ticketed items to sell on VCUAthletics.com;
• Performing other related duties as assigned by the Assistant AD for Ticket Operations and Assistant Director of Ticketing.

QUALIFICATIONS:
Required:
• Admittance into a VCU graduate program; 
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a graduate assistant at VCU;

Preferred:
• Knowledge of and prior work experience in intercollegiate athletics;
• Strong customer service skills, highly organized, and detail-oriented;

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VCU Athletics is seeking graduate assistants to assist in the daily operations of the Ticket Operations area.

SPECIFIC RESPONSIBILITIES INCLUDE:
• Assisting with counter and phone sales for Basketball, Soccer, Volleyball, Baseball, and Siegel Center special events using the Paciolan Ticketing System.;
• Assisting in the men’s basketball game day operations by overseeing the student entrance and will call;
• Assisting with reconciliation of event sales and help with reporting of revenue generation, event attendance, and ticket-related donations;
• Serve as Box Office manager and supervise game day ticket operations for assigned sports;
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• Build events, promo codes, group sales links and other ticketed items to sell on VCUAthletics.com;
• Performing other related duties as assigned by the Assistant AD for Ticket Operations and Assistant Director of Ticketing.

QUALIFICATIONS:
Required:
• Admittance into a VCU graduate program; 
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a graduate assistant at VCU;

Preferred:
• Knowledge of and prior work experience in intercollegiate athletics;
• Strong customer service skills, highly organized, and detail-oriented;
• Exceptional verbal and written communication; and
• Experience in cash handling.

Evening and weekend hours required; 20-25 hours per week.

A cover letter and resume must be included as part of this application process.
We ask that graduate students limit their applications to three (3) graduate assistant positions of interest.
Applicants must be admitted to a VCU graduate program to be eligible for this position.

For information about applying to VCU’s Center for Sport Leadership, see https://sportleadership.vcu.edu/apply/ .

There are two (2) open positions within Ticket Operations. Review of applications will begin immediately.
For questions regarding this graduate assistant position, please contact Catherine Policastro at capolicastro@vcu.edu
For questions regarding VCU Center for Sport Leadership applications, please contact Dr. Carrie LeCrom at cwlecrom@vcu.edu

Salary Range: Scholarship amounts vary

 

Position Details:

Department: 
Employment Type: G9 - Graduate Assistant 9
Restricted Status: No
FTE: 
Exemption Status: 

 

Contact Information:

Contact Name: Catherine Policastro

Contact Email: capolicastro@vcu.edu

Contact Phone: 

 

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