Assistant Athletic Director, Ticketing Operations

Description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$65,000.00 - $101,000.00

Overview

Yale athletics is seeking a highly motivated, efficient Assistant Athletic Director for Ticketing Operations to join our external team.  Priority ticketing responsibilities for this role include managing digital and box office ticket operations for football, women’s basketball, men’s basketball, men’s ice hockey, and men’s lacrosse.  The Assistant Athletic Director will also oversee the Ticket Operations Associate, casual and student game day staff, day-to-day operations, payroll, and financial reporting.   

Tasks and Responsibilities:

1. Manage all aspects of game day ticketing operations and cash deposits.

2. Coordinate with the business office for financial reconciliation.

3. Oversee game day set up, staffing, and reporting for all ticketed events.

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Description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$65,000.00 - $101,000.00

Overview

Yale athletics is seeking a highly motivated, efficient Assistant Athletic Director for Ticketing Operations to join our external team.  Priority ticketing responsibilities for this role include managing digital and box office ticket operations for football, women’s basketball, men’s basketball, men’s ice hockey, and men’s lacrosse.  The Assistant Athletic Director will also oversee the Ticket Operations Associate, casual and student game day staff, day-to-day operations, payroll, and financial reporting.   

Tasks and Responsibilities:

1. Manage all aspects of game day ticketing operations and cash deposits.

2. Coordinate with the business office for financial reconciliation.

3. Oversee game day set up, staffing, and reporting for all ticketed events.

4. Effective resolution of all customer service issues at all points of sale locations and at athletic events.

5. Responsible for having a comprehensive knowledge of all rules and procedures governing complimentary ticket admission, official visit complimentary ticket admissions, and unofficial visit complimentary ticket admissions.

6. Responsible for a comprehensive knowledge of all rules and procedures governing student-athlete will-call list.

7. Establishing effective vendor relationships and securing favorable economic terms with all relevant third parties, e.g., ticket agencies.

8. Responsible for the performance of all relevant external ticket operation vendors.

9. Creation and maintenance of computer database for accurate accounting/tracking of the following: actual vs. projected sales for evaluating marketing strategies; program sales performance and spectator attendance for each event; complimentary tickets; determine seating priority for season ticket seat assignments.

10. Responsible for setting and meeting assigned ticket sales P&L projections

Ensure inventory control, sales methods, cash handling, sales performance expectations, employment conditions, evaluation, etc.

1. Responsible for the timely updating of all facets of the ticketing website.

2. Responsible for strategically designating seat assignments for season ticket holders, group ticket sales, and others. 

3. Make recommendations to senior staff for group ticket packages. 

4. Develop a communication plan for distributing information and engaging season ticket holders.

5. Responsible for hiring and training game day ticketing staff and student workers.

6. Comply with all NCAA and Ivy League Rules and Regulations.

7. Perform other duties and projects as assigned.

The budgeted salary range is $70k-$80k, commensurate with experience.

Candidates are encouraged to apply by November 30th for full consideration.

Required Skills and Abilities

1. Ability to balance multiple tasks with evolving priority levels and adjust focus as needed.

2. Extremely organized and meticulous. High aptitude for customer service and ability to manage conflict.

3. Ability to craft clear and concise written and verbal communications for a variety of stakeholders.

4. Proficient technical abilities with electronic devices and software systems.

5. Ability to work nights and weekends and occasional travel for postseason and tournament events.

Preferred Experience and Education

1. Experience in ticket operations and/or in an athletics environment.

2. Strong supervisory or leadership experience.

3. Knowledge of ticketing analytics and data management.

4. Experience in ARMs, CSS/Coding, Google Sites, Photoshop, Qualtrics, Product/Service Sales, ScoreShots, Teamworks.

Principal Responsibilities

1. Assumes primary responsibility for a program, service, activity, operation or function in an assigned area. Develops objectives, practice and procedure and identifies resources to ensure accomplishment of operational goals. 2. Coordinates day-to-day operations in order to achieve designated goals. Ensures effective management and leads the development and implementation of best practices. 3. Designs and implements quality control metrics to identify areas of risk. Analyzes, recommends, and implements strategic solutions to minimize risk. 4. Develops a variety of complex report and other written materials. 5. Provides guidance to and collaboration with internal and external partners as necessary. 6. Develops, oversees and monitors budgets. 7. Develops and maintains specialized training. 8. Performs other duties as assigned. Required Education and Experience Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Posting Date

11/21/2025

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Location

70 Tower Parkway, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

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