Assistant Athletics Director- Ticket Operations (On-site)

About Us

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Us

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. 

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 

1. Students are our top priority. 
2. We strive for excellence. 
3. We thrive on diversity. 
4. We celebrate collaboration. 
5. We champion innovation. 
6. We safeguard freedom of inquiry and expression. 
7. We nurture the wellbeing of our community. 
8. We act ethically. 
9. We are responsible stewards. 

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
The Georgia Tech Athletic Associate (GTAA) sponsors varsity intercollegiate athletics competition in 17 NCAA Division I sports for the Georgia Institute of Technology. We are a proud member of the Atlantic Coast Conference. Steeped in history and success while embracing strategic innovation, our programs compete at the highest level and strive for national championships. Tech fans are passionate about their support of their beloved Yellow Jackets and cherish the many traditions involved with the program. 

Job Summary

Provide service to customers for tickets to Georgia Tech athletic events to include operation of automated ticketing systems, responding to customer inquiries, maintaining associated records, coordinating ticketed admissions, managing secondary marketing efforts and overseeing overall sales and revenue strategy for all ticketed sports. Responsible for setting employee goals, assessing employee performance and providing feedback, and making pay recommendations. This position will interact on a regular basis with: Senior athletic staff, unit management and staff, campus partners, vendors, and customersThis position typically will advise and counsel: Staff, customers, and students This position will supervise: Assigned staff

Responsibilities

Job Duty 1 - 
Manage ticket sales and related Tech Fund for all ticketed sports, and the day-to-day operation of all aspects of the Georgia Tech Athletic Association ticket office, including staffing and operating budgets. Manage ticketing for all Georgia Tech ticketed sports including home, away, post-season, and neutral site games.

Job Duty 2 - 
Create and deliver regular sales and retention training programs for ticket office staff. Create accurate sales reports and related analytics for decision making purposes.

Job Duty 3 - 
Manage ticketing relationship with external 3rd party ticket/revenue vendor.

Job Duty 4 - 
Administer contracts with ticket platform as well as other related operational partners.

Job Duty 5 - 
Assist in the development and execution of action plans for revenue-generating fan experience partnerships.

Job Duty 6 - 
Work with Institute constituents for Homecoming, Family Weekend, Commencement, and other key campus events.

Job Duty 7 - 
Implement and manage strategic plan, integration of sales staff, annual fund, and ticket operation teams.

Job Duty 8 - 
Plan and implement ticket broker plan. Negotiate and oversee contracts with ticket service providers and other third party vendors/partners.

Job Duty 9 - 
Plan and implement secondary marketing plan driving revenue lift.

Job Duty 10 - 
Perform other duties as assigned.

Required Qualifications

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Eight to ten years of job related experience

Preferred Qualifications

Preferred Experience
Experience using Paciolan ticketing software.

Knowledge, Skills, & Abilities

SKILLS
This job requires working knowledge of box office operations, related customer service and sales. Knowledge of ticketing software and office related computer applications is required.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/sect....

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/sect....

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services.  Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.  This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/sect...Board of Regents Policy Manual | University System of Georgia (usg.edu).

Other Information

This is a supervisory position.
This position has financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position may require a purchasing card (P-Card).
This position will not travel.
This position does not require security clearance.

Job Grade: A11
Location: On-site- Atlanta, GA 30332
 

Background Check

Successful candidate must be able to pass a background screening, including a credit check due to the financial responsibilities of the position. Please visit Georgia Tech's Pre-Employment Screening Policy for more information.