Assistant Director/Director of Ticket Sales

EXPIRED

The University, located in Charlottesville, Virginia, is a selective public institution known for its teaching, research, and public service. The University of Virginia sponsors a 27-sport intercollegiate athletics program, which includes approximately 750 student-athletes. The Department of Athletics at the University of Virginia is now accepting applications for the position of Assistant Director / Director of Ticket Sales.

Under the direction of the Assistant Athletics Director for Ticket Sales and Operations, the Assistant Director / Director of Ticket Sales is responsible for and oversees all inbound and outbound ticketing sales and service efforts for Virginia Athletics.

Responsibilities include, but are not limited to:

Essential Job Functions:

• Supervise Account Executives whose primary duty is to generate revenue through the sale of new season, group tickets, and mini plans for football, women’s basketball, and men’s basketball.
• Generate new personal tickets sales through outbound phone calls, emails, and text messages and provide excellent customer service.
• Responsible for day-to-day management of the ticket sales team, conduct weekly sales team meetings, and assist in the hiring and evaluation process.
• Establish and develop ticket sales campaigns, goals, and activity metrics.
• Work all home football games and other events as assigned.
• Work closely with the Virginia Athletics Foundation and Marketing to drive ticket sales and stewardship.
• Ensure that all Department of Athletics and University-related activities operate in full compliance with university, conference, and NCAA rules and regulations.
• Attend and participate in scheduled compliance seminars and complies with all the Athletics Department efforts to monitor compliance with NCAA regulations.
• Seek interpretations from the compliance staff before acting, when necessary.

The University, located in Charlottesville, Virginia, is a selective public institution known for its teaching, research, and public service. The University of Virginia sponsors a 27-sport intercollegiate athletics program, which includes approximately 750 student-athletes. The Department of Athletics at the University of Virginia is now accepting applications for the position of Assistant Director / Director of Ticket Sales.

Under the direction of the Assistant Athletics Director for Ticket Sales and Operations, the Assistant Director / Director of Ticket Sales is responsible for and oversees all inbound and outbound ticketing sales and service efforts for Virginia Athletics.

Responsibilities include, but are not limited to:

Essential Job Functions:

• Supervise Account Executives whose primary duty is to generate revenue through the sale of new season, group tickets, and mini plans for football, women’s basketball, and men’s basketball.
• Generate new personal tickets sales through outbound phone calls, emails, and text messages and provide excellent customer service.
• Responsible for day-to-day management of the ticket sales team, conduct weekly sales team meetings, and assist in the hiring and evaluation process.
• Establish and develop ticket sales campaigns, goals, and activity metrics.
• Work all home football games and other events as assigned.
• Work closely with the Virginia Athletics Foundation and Marketing to drive ticket sales and stewardship.
• Ensure that all Department of Athletics and University-related activities operate in full compliance with university, conference, and NCAA rules and regulations.
• Attend and participate in scheduled compliance seminars and complies with all the Athletics Department efforts to monitor compliance with NCAA regulations.
• Seek interpretations from the compliance staff before acting, when necessary.
• Report potential rules violations immediately.
• Complete required compliance paperwork in a timely and efficient manner.
• Monitor all supervisory areas and/or programs activities closely to maintain compliance with applicable rules and regulations.
• Perform other duties as assigned by the Assistant Athletics Director for Ticket Sales & Operations.

Knowledge/Skills/Abilities:

• Working knowledge of NCAA, ACC, and University rules and regulations.
• Ability to independently reason, analyze and organize information in order to make substantive and sometimes complex decisions.
• Ability to work independently assessing needs, comprehending potential issues, and developing strategy to problem solve.
• Ability to demonstrate independent judgment.
• Ability to maintain confidentiality and use utmost discretion with sensitive information.
• Outstanding customer service and interpersonal communications skills.
• Strong organizational, management, and leadership skills.
• Availability to work flexible work schedule including nights and weekends.
• Ability to develop and implement strategic plans.

Required Qualifications:

Education: Bachelor's degree
Experience: At least one year of ticket sales experience.

Preferred Qualifications: 

• Experience utilizing Paciolan and Salesforce for ticketing operations.
• Experience working for professional sports team or collegiate athletics in a ticket sales capacity.
• Knowledge of NCAA rules and regulations.

The anticipated hiring range for this role is will be commensurate with qualifications and experience. This is an exempt-level, benefited position. The successful candidate will pass a background check. This is a full-time position with UVa benefits. Employees benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
• Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs available immediately
• Retirement benefits
• Tuition and professional development benefits after the first six months
• Employee wellness program featuring activities to earn up to $500/year.

Application Process:

Please do not forward any applicant materials directly to staff of the Department of Athletics, as only applications received through this system will be considered. 

Please apply through Workday, and search for R0052517. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents: 

• Resume

• Cover letter 

• Contact information for three references (name, email address, telephone number, address).  

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration. For information regarding the position or the application process, please contact Michele Jarman, Academic Recruiter.

Physical Demands:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.