Assistant Director for Ticket Sales

Job Post Information* : Posted Date 23 hours ago(8/22/2024 1:48 PM)

Position Number TBD

Campus St. Paul

Assistant Director for Ticket Sales

Job Post Information* : Posted Date 23 hours ago(8/22/2024 1:48 PM)

Position Number TBD

Campus St. Paul

FLSA Status Exempt/Salaried

Employment Type Full-Time Staff

OVERVIEW

The University of St. Thomas invites qualified candidates to apply for an Assistant Director for Ticket Sales position within the department of Intercollegiate Athletics.

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Up to 100% tuition remission for employees and dependents upon eligibility
• Up to 50% tuition remission for spouses upon eligibility
• A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
• Medical, dental, and vision options
• Employer-paid disability, life, and AD&D benefits

JOB SUMMARY

Ticket Sales

• Assist customers in selecting and purchasing tickets for events, ensuring a smooth and efficient transaction process.
• Promote upcoming events and special offers to drive ticket sales.
• Process sales through ticketing systems, handle cash (if nec), credit card transactions, and other payment methods.

Customer Service

• Address customer inquiries, concerns, and complaints in a professional and courteous manner.
• Provide accurate information about events, including dates, times, locations, and ticket pricing.
• Resolve issues related to ticketing, such as refunds, exchanges, and lost tickets, in accordance with company policies.

System Management

• Operate and maintain ticketing software and systems, ensuring accurate data entry and record-keeping.
• Monitor ticket inventory and alert supervisor of any discrepancies or issues.

Event Support

• Assist with event setup and operations as needed, including ticket scanning, guest check-in, and seating arrangements.
• Collaborate with event staff and other departments to ensure a seamless event experience for attendees.

Sales and Marketing

• Identify opportunities to upsell additional tickets, group packages and/or experiences.
• Support marketing initiatives by distributing promotional materials and engaging with customers to drive awareness and sales.

Reporting and Documentation

• Generate and review sales reports, tracking performance and identifying trends.
• Maintain accurate records of customer interactions, transactions and feedback.

QUALIFICATIONS

Minimum Qualifications

• Bachelor’s degree
• One year of relevant collegiate or professional level ticketing experience
• Strong interpersonal and communication skills
• Ability to handle stressful situations and resolve conflicts effectively
• Flexibility to work evenings, weekends, and holidays as required

Preferred Qualifications

• Master’s degree
• Proficiency with ticketing software (Paciolan preferred)

An equivalent combination of education and experience from which comparable knowledge and skills have been acquired.

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting is available at www.stthomas.edu/jobs.

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