Assistant Director of Donor Service and Retention, USC Athletics

The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.  We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit , Togetherness , Passionate Pride for USC , and Our Courage to Blaze the Trail , the Trojans choose to lead by example. With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.

JOB DESCRIPTION

USC Athletics is looking to hire an Assistant Director of Donor Service and Retention to join our staff and student community of 600+ individuals. Reporting directly to the Associate Athletic Director of Premium Seating & Donor Service and Retention, this role will serve as a member of the Athletic Development team and will be the primary day-to-day contact for our current and new Trojan Athletic Fund (TAF) members. This individual will be responsible for annual TAF, ticket and parking renewals, assist with our seat upgrade event, ensure fulfillment of Trojan Athletic Fund benefits, be responsible for resolving all issues completely, build out our client database, and provide interactions that are reflective of the university, always with the goal of driving renewals, increasing support, and growing our donor pipeline.

The ideal candidate will possess a strong understanding of Microsoft Office, and experience with or working knowledge of Paciolian platform and Salesforce CRM is a plus. They will also have a positive attitude, excellent communication skills, have strong attention to detail, work well within a team environment or independently, and have the ability to organize and prioritize tasks. Knowledge of and experience working in higher education preferred. Understanding the unique culture and needs of college athletes is preferred.

This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity.

This is a non-exempt position, and evening/nighttime/some weekend work is expected.  

Roles and responsibilities to include:

• Provide high-level customer service to donors and season ticket holders by handling inbound calls, resolving inquiries, managing and retaining a book of business.

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The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.  We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit , Togetherness , Passionate Pride for USC , and Our Courage to Blaze the Trail , the Trojans choose to lead by example. With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.

JOB DESCRIPTION

USC Athletics is looking to hire an Assistant Director of Donor Service and Retention to join our staff and student community of 600+ individuals. Reporting directly to the Associate Athletic Director of Premium Seating & Donor Service and Retention, this role will serve as a member of the Athletic Development team and will be the primary day-to-day contact for our current and new Trojan Athletic Fund (TAF) members. This individual will be responsible for annual TAF, ticket and parking renewals, assist with our seat upgrade event, ensure fulfillment of Trojan Athletic Fund benefits, be responsible for resolving all issues completely, build out our client database, and provide interactions that are reflective of the university, always with the goal of driving renewals, increasing support, and growing our donor pipeline.

The ideal candidate will possess a strong understanding of Microsoft Office, and experience with or working knowledge of Paciolian platform and Salesforce CRM is a plus. They will also have a positive attitude, excellent communication skills, have strong attention to detail, work well within a team environment or independently, and have the ability to organize and prioritize tasks. Knowledge of and experience working in higher education preferred. Understanding the unique culture and needs of college athletes is preferred.

This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity.

This is a non-exempt position, and evening/nighttime/some weekend work is expected.  

Roles and responsibilities to include:

• Provide high-level customer service to donors and season ticket holders by handling inbound calls, resolving inquiries, managing and retaining a book of business.

• Meet and exceed retention metrics and goals.

• Support any additional general service or ticketing needs.

• Drive revenue by selling, upgrading, and cross-selling season tickets, mini plans, individual game tickets, and group packages.

• Build and maintain strong donor relationships by proactively conducting 400+ monthly touchpoints, ensuring account accuracy, payment compliance, and clear communication through consistent outbound calls, emails, and in-person seat visits.

• Answer Trojan Athletic Fund (TAF) email inbox.

• Perform game-day duties as assigned.

• Patriate in various TAF events and programs.

• Assist in developing and delivering customized benefits, programs, and events to drive loyalty with assigned account base.

• Maintain up-to-date knowledge and effectively and enthusiastically communicate all team events, TAF member benefits, and arena/stadium details.

• Maintain accurate and up-to-date CRM records by documenting detailed client interactions and account activity in CRM database and ticketing system.

• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold the principles of the USC Code of Ethics.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Qualifications

• The ideal candidate will possess a bachelor’s degree and two years of experience (three years preferred). Combined experience/education as substitute for minimum education.

• Proficient with Microsoft Office, Paciolian platform, and Salesforce CRM is a plus.

• Experience working in higher education and/or a sports related field ideal.

• Valid driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Hourly Range

The hourly rate range for this position is $29.00 – $31.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To Apply

All candidates must submit a resume with their application. Additional materials may be requested at a later date. All USC employees will undergo reference checking and background screening prior to hire.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.

Minimum Education:
Bachelor's degree

Addtional Education Requirements
Combined experience/education as substitute for minimum education

Minimum Experience:
2 years

Minimum Skills:
Administrative office experience including research and customer service.

Preferred Education:
Bachelor's degree

Preferred Experience:
3 years

Preferred Skills:
Development or market research experience.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the**  Background Screening Policy Appendix D*** for specific employment screen implications for the position for which you are applying. *

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

                                                  

If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/...

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