Assistant Director of IT

The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles. We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

World-renowned for its unparalleled combination of academic and athletic prowess, USC has a storied history of collegiate and Olympic success. The vision of the USC Department of Athletics is to be the most student-athlete centered athletics program in the country. USC Athletics is committed to serving and empowering its student-athletes by providing the support, resources, and environment for student-athletes to pursue a world-class education; engage in a meaningful and fulfilling college experience; transform into the best versions of themselves; compete for championships; and prepare to thrive after USC. A member of the Big Ten Conference and Mountain Pacific Sports Federation, USC is proud to support 10 men's (baseball, basketball, football, golf, swimming, diving, tennis, track & field, volleyball, water polo) and 13 women's (basketball, beach volleyball, cross country, golf, lacrosse, rowing, soccer, swimming, diving, tennis, track & field, volleyball, water polo) teams across 12 athletics venues.

Job Description:

USC Athletics is seeking an Assistant Director of IT to join its Technology Support team. The Assistant Director of Athletics IT will be tasked with Helpdesk support (Tier 1 and Tier 2 support), game day operations and supporting/assisting with AV support for our facilities.

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The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles. We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

World-renowned for its unparalleled combination of academic and athletic prowess, USC has a storied history of collegiate and Olympic success. The vision of the USC Department of Athletics is to be the most student-athlete centered athletics program in the country. USC Athletics is committed to serving and empowering its student-athletes by providing the support, resources, and environment for student-athletes to pursue a world-class education; engage in a meaningful and fulfilling college experience; transform into the best versions of themselves; compete for championships; and prepare to thrive after USC. A member of the Big Ten Conference and Mountain Pacific Sports Federation, USC is proud to support 10 men's (baseball, basketball, football, golf, swimming, diving, tennis, track & field, volleyball, water polo) and 13 women's (basketball, beach volleyball, cross country, golf, lacrosse, rowing, soccer, swimming, diving, tennis, track & field, volleyball, water polo) teams across 12 athletics venues.

Job Description:

USC Athletics is seeking an Assistant Director of IT to join its Technology Support team. The Assistant Director of Athletics IT will be tasked with Helpdesk support (Tier 1 and Tier 2 support), game day operations and supporting/assisting with AV support for our facilities.

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The USC Athletics Information Technology group is committed to empowering athletics community by providing an innovative, robust, and secure information technology infrastructure in support of education, administration, and game day operations.

Knowledge of and experience working in higher education preferred. Understanding of the unique culture and needs of college athletes preferred.

This position serves a diverse student and staff population, must demonstrate a commitment to improving outcomes for historically under-served populations, and is expected to contribute to the program’s diversity, inclusion, and equity efforts. USC Athletics is committed to increasing diversity in its staff and welcomes applications from persons of all backgrounds, ethnicities, races, genders, and sexual orientations.

This is a non-exempt position, and ability to work nights, evenings, and weekends is required.

Roles and responsibilities to include:

• Providing Tier1/Tier 2 technical support for all computers, software, mobile device, and audio-visual equipment.

• Assisting with deployment maintenance, upgrades and inventory of all computers, peripherals, and audio-visual equipment.

• Supporting on-site events, meetings, and game day operations.

• Creating procedures and documentation and provide technical training for staff.

• Educating staff on computer related topics (new software, new hardware, system compatibilities).

• Maintaining user accounts, permissions, and quotas.

• Providing in-person and remote technical support and consultation to staff on software, hardware, and accounts issues.

• Installing and troubleshooting software and hardware for users.

• Providing workstations and technical support and troubleshooting for network printers, multi-function devices and helpdesk support.

• Providing technology orientations to incoming staff.

• Testing new applications and programs either issued by ITS or purchased 3rd party to ensure compatibility with current systems.

• Maintaining computer equipment and related technology spaces, facilities, and venues.

• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Qualifications:

• The ideal candidate will possess a bachelor’s degree and one year of experience (two years in a Help Desk IT environment preferred). Combined experience/education as substitute for minimum education.

• Knowledge of computing environments.

• Experience with networks, workstations/laptops, wireless communication, security software and procedures.

• Working knowledge of associated hardware, software, operating systems, and peripherals.

• Must be able to demonstrate excellent customer service and communication skills.

• Must be able to demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities.

• Must be able to demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned tasks.

• Experience with mobile devices.

• Ability to demonstrate the highest level of integrity and ethical standards.

• Ability to work nights, evenings, and weekends.

• Experience with hosted SaaS (example, Zoom, Office365, Slack, and Microsoft Teams) preferred.

• Experience using command line tools for Mac and Windows preferred.

• Demonstrated experience with ticketing systems preferred.

• Ability to create or edit scripts and programs in batch script, shell script, or power shell preferred.

• Experience working in higher education and/or a sports related field ideal.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

Hourly Range:

The hourly rate range for this position is $25.99 - $30.22. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To Apply:

All candidates must submit a resume with their application. Additional materials may be requested at a later date. All USC employees will undergo reference checking and background screening prior to hire.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.

Qualifications:

-The ideal candidate will possess a bachelor’s degree and one year of experience (two years in a Help Desk IT environment preferred). Combined experience/education as substitute for minimum education.

-Knowledge of computing environments.

-Experience with networks, workstations/laptops, wireless communication, security software and procedures.

-Working knowledge of associated hardware, software, operating systems, and peripherals.

-Must be able to demonstrate excellent customer service and communication skills.

-Must be able to demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities.

-Must be able to demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned tasks.

-Experience with mobile devices.

-Ability to demonstrate the highest level of integrity and ethical standards.

-Ability to work nights, evenings, and weekends.

-Experience with hosted SaaS (example, Zoom, Office365, Slack, and Microsoft Teams) preferred.

-Experience using command line tools for Mac and Windows preferred.

-Demonstrated experience with ticketing systems preferred.

-Ability to create or edit scripts and programs in batch script, shell script, or power shell preferred.

-Experience working in higher education and/or a sports related field ideal.

_ USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. _ USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email atuschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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