Assistant Director of Ticket Operations

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Assistant Director of Ticket Operations

Job no: 518345
Work type: On Campus
Location: Normal, Illinois

Title: Assistant Director of Ticket Operations
Division Name: Presidential
Department: Intercollegiate Athletics

Job Summary

Responsible for assisting the Director of Ticket Operations in all operations of the Athletic Ticket Office. Independently plan, organize, administer, and implement ticketing operations for assigned sport teams and events; Primary sport supervisor for Volleyball. Assist in marketing efforts of single game, season tickets, and group ticket sales. Work in conjunction with development officers to maximize season ticket sales and donor contributions; assist in maintaining all ticketing records in the Paciolan System; oversee the Athletic Ticket Office for special ticketed events hosted by Illinois State University; schedule and supervise office staff for assigned events; provide superior customer relations; uphold an integrity-driven and customer-centric sales culture. Maintaining compliance with the rules and regulations of the University, the NCAA, the Missouri Valley Conference and the Missouri Valley Football Conference is imperative.

Additional Information

University Benefit Highlights:

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Assistant Director of Ticket Operations

Job no: 518345
Work type: On Campus
Location: Normal, Illinois

Title: Assistant Director of Ticket Operations
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Division Name: Presidential
Department: Intercollegiate Athletics

Job Summary

Responsible for assisting the Director of Ticket Operations in all operations of the Athletic Ticket Office. Independently plan, organize, administer, and implement ticketing operations for assigned sport teams and events; Primary sport supervisor for Volleyball. Assist in marketing efforts of single game, season tickets, and group ticket sales. Work in conjunction with development officers to maximize season ticket sales and donor contributions; assist in maintaining all ticketing records in the Paciolan System; oversee the Athletic Ticket Office for special ticketed events hosted by Illinois State University; schedule and supervise office staff for assigned events; provide superior customer relations; uphold an integrity-driven and customer-centric sales culture. Maintaining compliance with the rules and regulations of the University, the NCAA, the Missouri Valley Conference and the Missouri Valley Football Conference is imperative.

Additional Information

University Benefit Highlights:

• Health, dental, vision, and life insurance
  
• Retirement and supplemental retirement
  
• Tuition waiver benefits are available to staff as well as their eligible dependents.
  
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
  
• Paid vacation and sick time
  

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits...

Salary Rate / Pay Rate

$21.59 per hour

Required Qualifications

1. High School Graduation or equivalent
   2.Two (2) years (24 months) of ticket office or customer service experience comparable to the lower level of the series, which included cash handling, accepting or processing electronic payments including requirements to reconcile sales, and purchases.

Preferred Qualifications

1. Bachelor's Degree in Sport Management, Recreation Administration, Business, or related field.
   
2. Master's Degree
   
3. Minimum of 1-3 years' experience with Paciolan Systems, Inc. Software
   
4. Education and/or experience in accounting and/or business with the ability to apply such knowledge to the day-to-day ticket office activities with both, understanding and a high degree of accuracy.
   
5. Minimum of 1 - 3 years' experience in intercollegiate athletics ticketing with an emphasis in the revenue generation function of an athletic department.
   
6. Knowledge of NCAA rules and regulations regarding ticketing procedures.

Work Hours

Typical work hours are 8:00am to 4:30pm. Nights, weekends, and holiday work is required.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods
   
2. Move about in various locations across campus as needed to complete day-to-day work.
   
3. Effectively communicate on a daily basis.

Proposed Starting Date

March 2024

Required Applicant Documents

Resume

Please Note : These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants section for additional options
Certification of Retirement Annuity

Please Note : These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive credit on the exam. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts, and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
bcplese@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 03/01/2024 04:10 PM CST
Application Closes: 03/04/2024 11:55 PM CST

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