Assistant Director of Ticket Sales & Operations (Contractual)

EXPIRED

Assistant Director of Ticket Sales & Operations (Contractual)-(2400001B)

Job Summary

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

This position is responsible for assisting the Director of Ticket Sales and Operations specifically with ticket operations. This includes, but is not limited to, building events in Archtics. building promotional codes, and making sure events and theme days have inventory available to be purchased online and over the phone. In addition, the Assistant Director of Ticket Sales & Operations will focus on group sales and other promotional events.

Responsibilities and Duties

Responsibilities for the Assistant Director of Ticket Sales & Operations include, but are not limited to the following:

• Builds events and promotional codes in Archtics, which includes season tickets, individual tickets, and group and business packages
• Ensures ticket inventory is replenished and available on a game-by-game basis, specifically promotional codes and theme days
• Takes inbound phone orders for individual tickets as well as group and season tickets
• Runs sales reports weekly and helps to send them to senior athletic staff on a regular basis
• Assists with mailing and printing tickets for all phone and online orders

Assistant Director of Ticket Sales & Operations (Contractual)-(2400001B)

Job Summary

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

This position is responsible for assisting the Director of Ticket Sales and Operations specifically with ticket operations. This includes, but is not limited to, building events in Archtics. building promotional codes, and making sure events and theme days have inventory available to be purchased online and over the phone. In addition, the Assistant Director of Ticket Sales & Operations will focus on group sales and other promotional events.

Responsibilities and Duties

Responsibilities for the Assistant Director of Ticket Sales & Operations include, but are not limited to the following:

• Builds events and promotional codes in Archtics, which includes season tickets, individual tickets, and group and business packages
• Ensures ticket inventory is replenished and available on a game-by-game basis, specifically promotional codes and theme days
• Takes inbound phone orders for individual tickets as well as group and season tickets
• Runs sales reports weekly and helps to send them to senior athletic staff on a regular basis
• Assists with mailing and printing tickets for all phone and online orders
• Assists in game day ticket operations, which includes running will call window/table, as well as being a contact and providing customer service for group and premium packages
• Performs other duties as assigned

The work hours for this position include weekends, evenings, and holidays. Travel is required.

Qualifications and Skills

Required Qualifications:

• Bachelor’s degree
• One year of experience working in sports or a customer service role
• Experience with Archtics
• Outstanding verbal and written communication skills
• Superior organizational skills
• Ability to provide a high level of customer service

Preferred:

• Proficiency with Archtics

Salary and Benefits

$21.58 per hour and a contract that offers annual leave, holidays, sick days. Contractual employees scheduled to work 30 or more hours per week may be eligible for subsidized health benefits coverage. The position is contingent on funds being available at time of hire. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

If you are motivated, innovative, and team-oriented, we would love to hear from you. For consideration, please submit a resume with your online application. This position will be open for a minimum of 14 days.

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Organization

:Athletics Division

Primary Location

:Main Campus

Job Posting

:Jan 30, 2024