Assistant Director, Premium Seating & Operations

EXPIRED

Assistant Director, Premium Seating & Operations

Division of Intercollegiate Athletics

Job Summary

The Assistant Director will provide support across the Commercial Operations unit (premium seating, I FUND, ticket sales and operations) to help DIA meet annual revenue generation goals. This position is responsible for day-to-day premium seating operations and will work with several areas to provide high-level service to all Illini donors and patrons.

Duties & Responsibilities

• Premium Seating Operations and Solicitation • Build relationships and provide high-level service for all premium seating patrons (in-person, phone, email, mail). • Create, send and route all license agreements associated with premium seating. • Coordinate premium seating processing, reporting, data entry and database support, while maintaining and updating records for all premium seating patrons. • Contact area businesses and individuals to sell premium tickets (season, group, single game) across all premium areas • Work with ticket operations personnel to manage sales and retention process of premium seating tickets at State Farm Center and Memorial Stadium. • Coordinate and execute premium seating communications plan, working with external engagement and revenue generation units. • Assist in building an annual premium sales strategy. • Develop unique stewardship experiences for premium members to aid in retention and customer satisfaction. • Work home games, performing various premium seating, donor relations and fan development duties as assigned.
• Commercial Operations • Assist with the day-to-day operations of the I FUND and other commercial operations • Provide data/CRM support: • Create lists for account managers and other operational needs in support of a variety of revenue campaigns • Update data for special groups and constituent records • Assist with areas of essential donor relations programming (benefits fulfillment, donor parking, stewardship, processing) and annual fund operations. • Provide support for and tracking of gift-in-kind, trade, pledges and other contributions. • Aid in outreach and follow up for events and activities on behalf of the I FUND. • Work closely with Associate Director, I FUND and Senior Associate Athletics Director, Commercial Operations, to implement initiatives that drive contributions and ticket sales.

Physical Demands

Assistant Director, Premium Seating & Operations

Division of Intercollegiate Athletics

Job Summary

The Assistant Director will provide support across the Commercial Operations unit (premium seating, I FUND, ticket sales and operations) to help DIA meet annual revenue generation goals. This position is responsible for day-to-day premium seating operations and will work with several areas to provide high-level service to all Illini donors and patrons.

Duties & Responsibilities

• Premium Seating Operations and Solicitation • Build relationships and provide high-level service for all premium seating patrons (in-person, phone, email, mail). • Create, send and route all license agreements associated with premium seating. • Coordinate premium seating processing, reporting, data entry and database support, while maintaining and updating records for all premium seating patrons. • Contact area businesses and individuals to sell premium tickets (season, group, single game) across all premium areas • Work with ticket operations personnel to manage sales and retention process of premium seating tickets at State Farm Center and Memorial Stadium. • Coordinate and execute premium seating communications plan, working with external engagement and revenue generation units. • Assist in building an annual premium sales strategy. • Develop unique stewardship experiences for premium members to aid in retention and customer satisfaction. • Work home games, performing various premium seating, donor relations and fan development duties as assigned.
• Commercial Operations • Assist with the day-to-day operations of the I FUND and other commercial operations • Provide data/CRM support: • Create lists for account managers and other operational needs in support of a variety of revenue campaigns • Update data for special groups and constituent records • Assist with areas of essential donor relations programming (benefits fulfillment, donor parking, stewardship, processing) and annual fund operations. • Provide support for and tracking of gift-in-kind, trade, pledges and other contributions. • Aid in outreach and follow up for events and activities on behalf of the I FUND. • Work closely with Associate Director, I FUND and Senior Associate Athletics Director, Commercial Operations, to implement initiatives that drive contributions and ticket sales.

Physical Demands

• Standing : Occasionally
• Sitting : Frequently
• Talking : Frequently
• Stairs : Occasionally
• Reaching : Occasionally
• Walking : Occasionally

Minimum Qualifications

Bachelor's degree One (1) year of marketing, development, or ticket sales experience, preferably in college or professional sports (or comparable experience).

Preferred Qualifications

Two or more years of experience in ticket sales or higher education advancement, preferably in college athletics.

Knowledge, Skills and Abilities

• Maintain knowledge of, and compliance with, specific NCAA, Big Ten Conference, and institution rules that relate to this position is required.
• Championship Mindset and Expectations • Understands and displays professionalism and integrity that builds and maintains trust between student-athletes and fellow DIA staff; • Prioritizes and contributes to the life changing student-athlete experience; • Adheres to University, DIA, Big Ten, and NCAA rules and regulations; • Commitment to the Athletics Department and University’s mission and values; • Flexible to various scheduling to include nights, weekend work and some holidays, team travel; and • Maintain professional competency and skills required for professional practice.

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after 6/16/2025. Salary range is $43,888 - $47,000 commensurate with experience.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on June 11, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Ashley Browning at anbrowni@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID : 1030656
Job Category : Professional and Administrative
Apply at: https://jobs.illinois.edu

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