Assistant Director, Ticket Sales

EXPIRED

Job Summary

Under the general supervision of the Assistant Athletic Director for Ticket Operations/Sales and Customer Services, the incumbent is responsible for developing strategies to maximize revenue through season tickets, group outings, and promotional nights; calls potential customers for season and group ticket sales for Long Beach State Athletics sports events to meet individual and department-wide ticket and revenue goals.

Key Responsibilities

• Ticket Sales: sell season tickets, partial ticket plans, group tickets, and ticket donations for all LBSU ticketed sports.
• Ticket Sales Analytics: Run campaign reports on PacMail emails to generate and analyze clicks vs open rates.
• Sport/Event Ticketing Operations: Assist with coordinating timelines, strategies, and materials related to renewals, new sales, seat allocations, printing, distribution, and reconciliation of tickets.

Knowledge Skills and Abilities

Thorough knowledge of sports ticketing industry and best practices. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences; Ability to collaborate positively to effectively drive toward organizational goals. Seek and develop relationships that help grow and maintain a working and learning environment where every student, employee and community member is treated with dignity and respect.

Ability to develop ongoing relationships with season ticket holders, local community, and donors. Ability to guide others in policy and procedures in support. Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. Consistently achieve results, even under tough circumstances and thrive in fast-paced, high-pressure environments. Must be proficient in the use of basic computer applications. Working knowledge of the University's and Department's cash handling policies.

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Job Summary

Under the general supervision of the Assistant Athletic Director for Ticket Operations/Sales and Customer Services, the incumbent is responsible for developing strategies to maximize revenue through season tickets, group outings, and promotional nights; calls potential customers for season and group ticket sales for Long Beach State Athletics sports events to meet individual and department-wide ticket and revenue goals.

Key Responsibilities

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• Ticket Sales: sell season tickets, partial ticket plans, group tickets, and ticket donations for all LBSU ticketed sports.
• Ticket Sales Analytics: Run campaign reports on PacMail emails to generate and analyze clicks vs open rates.
• Sport/Event Ticketing Operations: Assist with coordinating timelines, strategies, and materials related to renewals, new sales, seat allocations, printing, distribution, and reconciliation of tickets.

Knowledge Skills and Abilities

Thorough knowledge of sports ticketing industry and best practices. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences; Ability to collaborate positively to effectively drive toward organizational goals. Seek and develop relationships that help grow and maintain a working and learning environment where every student, employee and community member is treated with dignity and respect.

Ability to develop ongoing relationships with season ticket holders, local community, and donors. Ability to guide others in policy and procedures in support. Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. Consistently achieve results, even under tough circumstances and thrive in fast-paced, high-pressure environments. Must be proficient in the use of basic computer applications. Working knowledge of the University's and Department's cash handling policies.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor’s degree in a related field and two years of related experience required.
• Previous experience working in a Division I environment preferred.
• Experience using Paciolan is preferred.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Licenses / Certificates

• Valid CA driver's license required. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Department

Athletics

Classification

Administrative Analyst/Specialist - Nonexempt

Compensation

Hiring Range : The hiring range for this position is $4,779- $5,000 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,879 - $7,488 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

Full-time temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Long Beach State Athletics is committed to following NCAA, Big West Conference, Golden Coast Conference, and Mountain Pacific Sports Federation rules and regulations. Therefore, the incumbent is required to maintain a working knowledge of these rules and regulations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

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