Assistant Director, Ticket Sales & Retention

EXPIRED

Position Details

Position Information

Requisition Number

S3301P

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Position Details

Position Information

Requisition Number

S3301P

Apply Now

Home Org Name

Athletic Ticket Office

Division Name

Director Intercollegiate Athletics

Position Title

Assistant Director, Ticket Sales & Retention

Job Class Code

BB44A

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Auburn University Athletics is excited to begin the search for an Assistant Director of Ticket Sales & Retention!

This individual will serve as an active member of the outbound ticket sales team for Auburn University Athletics. The Coordinator of Ticket Sales is responsible for selling a full menu of ticket options to athletics events and soliciting contributions to Tigers Unlimited Foundation.

Why should

YOU

consider a career with Auburn University?

Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years!

Competitive employee benefits + state retirement plan.

Tuition assistance for you and your dependents.

Generous leave policies (including paid parental leave!)

The satisfaction of knowing

YOU

are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn.

It’s a Lifestyle:

The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!

Our Commitment:

Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

Essential Functions

Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for football, men’s and women’s basketball, baseball, softball and gymnastics and makes follow up calls to ticket holders who communicate concerns and issues they’ve experienced.

Calls current and previous ticket buyers to execute renewal plans and strategies and cold-calls new leads to generate sales.

Cultivates current and past groups and new prospects to generate sales.

Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.

Works all home football game days and other athletic home events as determined by the Manager for Ticket Sales and Assistant Athletics Director for Ticketing to service ticket buyers.

Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face-to-face meetings and tours.

Provides superior customer service to prospects, ticket buyers and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.

Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.

Works closely with the Manager of Tickets sales to create new revenue generating ideas.

Job requires ability to work a flexible schedule, including weekends, holidays, and evening hours. May need the ability to travel as needed to complete job duties and responsibilities. May perform other duties as assigned.

Supervisory Responsibility:

May be responsible for training, assisting or assigning tasks to others and asked to provide input to performance reviews of other employees

Minimum Qualifications

| Minimum Qualifications |
Education:
Bachelor’s degree

Experience:
2 years of experience in ticket sales, or customer service experience.

|

Minimum Skills, License, and Certifications

| Minimum Skills and Abilities |
- Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships. | | Minimum Technology Skills | | | Minimum License and Certifications | |

Desired Qualifications

| Desired Qualifications |
- Experience preferred with a major Division 1 university or professional sports |

Posting Detail Information

| Salary Range | $32,100-$44,900 | | Job Category | Athletics Support | | Working Hours if Non-Traditional | 7:45a - 4:45p, M-F, nights and weekends as needed | | City position is located in: | Auburn | | State position is located: | AL | | List any hazardous conditions or physical demands required by this position | | | Posting Date | 01/09/2024 | | Closing Date | | | EEO Statement |
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law. | | Special Instructions to Applicants | | | Quick Link for Internal Postings | https://www.auemployment.com/postings... |

Documents Needed to Apply

Required Documents 1. Resume Optional Documents 1. Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.

   • LinkedIn
   • AcademicKeys
   • The Chronicle of Higher Education
   • DiversityJobs
   • HigherEdJobs
   • HERC (Higher Education Recruitment Consortium)
   • Indeed
   • RecruitMilitary
   • The Tuskegee News
   • Professional organization or journal
   • Veterans Assistance Services
   • Disability Assistance Services
   • State Employment Service
   • Social Media
   • AU Job Bulletin
   • Notified by an Auburn employee
   • College or university Career Services
   • I went to the AU Employment Website directly (www.auemployment.com)
   • Other

2. * Please select the answer that best describes your current employment relationship with Auburn University:

   • Current full-time Auburn or AUM employee within probationary period
   • Current full-time Auburn or AUM employee outside of probationary period
   • Current part-time Auburn or AUM employee
   • Not an Auburn or AUM employee

3. * Do you have a Bachelor's degree from an accredited institution?

   • Yes
   • No
   • Will obtain within 6 months

4. * Do you have 2 years of experience in ticket sales or customer service?

   • Yes
   • No

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