Athletic Ticket Office Assistants (Two Positions)

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Position Details

Position Information

Working Title

Athletic Ticket Office Assistants (Two Positions)

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Position Details

Position Information

Working Title

Athletic Ticket Office Assistants (Two Positions)

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Position Number

4211

Posting Number

S3169

State Role Title

Public Relations and Marketing Specialist I

Position Type

Wage

Position Status

Part Time

FLSA Status

Non-Exempt: Eligible for Overtime

College/Division

Intercollegiate Athletics

Department

300056 - Ticket Office

Pay Band

2

Pay Rate

Hourly

Specify Range or Amount

$15.00 per hour

Is this a JMU Only position?

No

Is this a grant-funded position?

No

Is this a Conflict of Interest designated position?

No

Position Summary Information

General Information

The Athletic Ticket Office is looking for two enthusiastic, self-sufficient, and committed Ticket Office Assistants with excellent customer service skills to serve in two part-time, 1500 hour roles. Candidates will assist with ticketing men’s basketball, women’s basketball, football, NCAA competitions, and other ticketed events in athletic facilities with a potential for some travel. These positions will respond to inquiries, provide information to fans, and process ticketing and fundraising transactions. While this position is part-time, the role will function as a full time staff member by being in the office daily and assisting on game/event days.

Duties and Responsibilities

Respond to incoming calls, emails, and messages from customers by providing accurate and timely information, including but not limited to, various athletics programs, game schedules, ticket availability, and game updates. Resolve problems by handling complaints and issues from customers. Addressing ticketing problems, refunds, and other concerns, using problem-solving skills to find a resolution that meets the needs of the customer and the ticket office. Assist customers with online ticket purchases, provide information about stadium policies and procedures, and answer questions about parking as well as other amenities. Keep accurate records of customer contact information and ticket purchases. Future use of our university CRM system includes documenting customer interactions and contacts. Provide sales support by promoting upcoming games and events, suggesting ticket packages, upgrades, and athletic donations. Represent the college athletics program at ticketed events, providing on-site customer service to fans as needed. Provide a point of contact at various other university events that are held in athletic facilities. Supervise and assist with training student staff workers in the office as they respond to phone inquiries.

Qualifications

Required qualifications: Demonstrated ability to provide a high level of customer service, diffusing customer complaints, and resolving problems effectively Excellent verbal communication skills Basic proficiency in utilizing Microsoft Suite Strong interpersonal skills, with the ability to work effectively and efficiently in a team environment Ability to uphold strict punctuality and maintain a high level of organization Preferred qualifications: Experience handling sensitive information while maintaining a high level of confidentiality and exercising discretion Effective phone skills: able to practice clear communication, active listening, and patience Strong understanding and interest in college athletics

Condition(s) of Employment

Employment is contingent upon the successful completion of a criminal background check.E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Posting Detail Information

Posting Date

04/25/2023

Beginning Review Date

05/03/2023

Closing Date

Open Until Filled

Yes

Proposed Starting Date

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation Request

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Annual Security and Annual Fire Safety Report

Notice of Availability – Annual Security and Fire Safety ReportThe Annual Security and Fire Safety Report contains information regarding campus security and personal safety including topics such as: crime prevention, the university police law enforcement authority, crime reporting policies, disciplinary procedures, protocols for the immediate notification of students and staff upon confirmation of a significant emergency on campus and other matters of importance related to security and safety. The report includes statistics for the most recent three-year period of reported crimes that have occurred on campus; in certain off-campus buildings or property owned or controlled by JMU or its affiliates; and on public property within or immediately adjacent to and accessible from the campus.The Annual Security and Fire Safety Report includes campus housing fire statistics for the most recent three-year period, a description of each on-campus student housing facility fire safety system, the number of fire drills held during the previous calendar year, policies or rules on portable electrical appliances, smoking, and open flames in student housing; and procedures for student housing evacuation in the event of fire along with other fire safety information.The JMU Annual Security and Fire Safety Report includes the Harrisonburg campus and the three overseas branch campuses; Florence, Antwerp, and London. It is available electronically http://www.jmu.edu/publicsafety/clery... can obtain a copy of any of this report by contacting the Office of Public Safety, MSC 6810, James Madison University, Harrisonburg, VA 22807 or request that a copy be mailed to you by calling (540)568-6769/6913.

Minimum Reference(s) Required

3

Quick Link for Direct Access to Posting

https://joblink.jmu.edu/postings/14495

Additional Posting Information

Documents Needed to Apply

Required Documents Optional Documents 1. Cover Letter 2. Resume 3. Certificate of Disability

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn about this position?

   • Charlottesville Daily Progress
   • Chronicle of Higher Education
   • Diverse Issues in Higher Education
   • Diversity.com (Including BlackCareers.org, VeteranJobs.net, AfricanAmericanHires.com, AsianHires.com, WeHireWomen.com, AllHispanicJobs.com, LatinoJobs.org, DisabilityJobs.net, AllLGBTjobs.com, NativeJobs.org, and OverFiftyJobs.com)
   • Employee Referral
   • Harrisonburg Daily News Record
   • HigherEdJobs.com
   • Hispanic Outlook
   • Indeed.com
   • INSIGHT Into Diversity
   • JMU Dual Career and Community Resources Program
   • JMU JobLink
   • Job Fair
   • NCAA
   • Northern Virginia Daily
   • Nuevas Raices
   • Radio
   • Richmond Times Dispatch
   • Roanoke Times
   • Social Media (Facebook, LinkedIn, Twitter, etc.)
   • VA Jobs Website
   • VEC (Virginia Employment Commission)
   • Winchester Star
   • Other

2. * If you selected a source above please type "N/A" in the following box. If you selected "Other" please indicate where you heard about the position.

(Open Ended Question)

1. * Are you requesting consideration through the Alternative Hiring Process and have you received an approved Certificate of Disability? If yes, please attach your Certificate of Disability to this application under the documents section.
   • Yes
   • No

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