Athletic Ticket Sales Representative I (Retention Account Executive)

EXPIRED

Department:

Location:

Belknap Campus

Time Type:

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R103727

Minimum Requirements:

Bachelor's degree and one year of related work experience with a proven track record of high-level sales success, or an equivalent combination.

Position Description:

The Athletic Ticket Sales Rep I (Retention Account Executive - RAE) is an energetic and self-motivated professional who is extremely proficient in customer service, retention, and has a passion for sports and ticket sales.

Under the general direction and supervision of the Director Ticket Sales and Retention, this position is responsible for providing superior client service to all current and new season ticket members. The RAE is actively prospecting, setting in-person tours and outside appointments, participating in sales/promotional events and prospecting at home games as well as internal/external events, and generating referrals through each season ticket member.

The RAE will be responsible for the day-to-day season ticket account management, renewing, upselling, and cross-selling their client portfolio, while providing a service level that is of the highest standard. By creating and maintaining this level of service excellence with season ticket members the RAE will increase customer loyalty and renewal percentages as well as generate additional revenue for the department.

Job Responsibilities:

• Improve year-over-year fan satisfaction, retention rates, and associated revenue goals with season ticket member base.
• Make an average of 65+ contacts per day by phone call, email, and face-to-face meetings.
• Be the primary point of contact for assigned accounts, providing these members with a best-in-class customer service experience.
• Respond to all season ticket members’ needs, such as ticket exchange and add-on requests, financial billing, app troubleshooting, and other ticketing and team-related questions.
• Utilize CRM system to track and report progress of relationships with all season ticket members and prospects by memorializing via notes phone calls, emails, texts and interactions. And ensure client profiles are always up to date.
• Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty.
• Sell a full-menu of ticket products, including season ticket memberships, mini-plans/ticket packages, and premium seating.
• Encourage non-renewed accounts to renew through incentive & benefit program.
• Sell upgrades and add-ons and gain referrals from assigned account base.
• Build strong relationships with account base through proactive communication.
• Work closely with multiple departments (including Business Intelligence, Marketing, Facilities, and the Cardinal Athletic Fund) to execute a year-round service plan and maximize retention of the season ticket base annually.
• Assist in the execution of exclusive season ticket member events and game day activations.
• Game day duties as assigned (visit clients, work sales table, meet new fans, etc.).

Preferred Qualifications:

• Effective interpersonal, organizational, and communication skills including written and verbal; ability to present ideas clearly and concisely
• Ability to work in a fast-paced environment with a flexible schedule, including nights, weekends, and holidays. Must be able to attend and work all home Football and Men’s Basketball games
• Working knowledge of Microsoft Office
• Working knowledge of Microsoft CRM database
• Experience using Ticketmaster, Archtics Ticketing System

The Athletic Department is committed to creating equitable and inclusive campus environments that accelerate the success of the full range of our students and employees. We believe that employees who feel valued and respected will create policies, programs, practices, research agendas, and services to effectively meet the needs and exceed the expectations of the increasingly diverse student populations we admit and hope to serve.

The Athletic Department encourages candidates to apply who have demonstrated capacity to create inclusive work environments, will work effectively on increasingly diverse teams, and will serve the increasingly diverse students we admit and want to attract.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard torace, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team atemployment@louisville.eduor 502.852.6258.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email atemployment@louisville.eduor by phone 502-852-6258.