Athletics Guest Services - Event Parking

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The Event Parking Team Members serve as event hosts for our guests at all home athletic events and at special events hosted by the university. They are the first touch point for our guests, and will have a direct impact on our guests' experience at the beginning and end of each game. 

Duties and Responsibilities  

• Prepare parking lots and garages for event operations (i.e. set up signs, cones, barricades).
• Scan parking passes and process payment for home athletic events for football and men’s basketball. 
• Direct and manage traffic within the parking lots and garages.
• Ahere to designated policies and procedures.
• Greet each guest with a friendly smile and warm welcome. Maintain positivity throughout the full interaction.
• Address issues and questions related to parking, traffic, and venue policies and information. 
• Demonstrate effective problem solving and quick thinking in the moment. 
• Troubleshoot parking devices while maintaining efficiency with ingress into the parking facilities. 
• Provide directional assistance for guests to each venue.
• Identify and react quickly to our guests’ requests and complaints. 
• Learn and retain an extensive knowledge of parking and event operations and information for event venues.
• Communicate with other parking team members, athletics staff, traffic management staff, and campus and contracted security personnel. 
• Effective and timely communication with supervisors to address and correct issues.

The Event Parking Team Members serve as event hosts for our guests at all home athletic events and at special events hosted by the university. They are the first touch point for our guests, and will have a direct impact on our guests' experience at the beginning and end of each game. 

Duties and Responsibilities  

• Prepare parking lots and garages for event operations (i.e. set up signs, cones, barricades).
• Scan parking passes and process payment for home athletic events for football and men’s basketball. 
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• Direct and manage traffic within the parking lots and garages.
• Ahere to designated policies and procedures.
• Greet each guest with a friendly smile and warm welcome. Maintain positivity throughout the full interaction.
• Address issues and questions related to parking, traffic, and venue policies and information. 
• Demonstrate effective problem solving and quick thinking in the moment. 
• Troubleshoot parking devices while maintaining efficiency with ingress into the parking facilities. 
• Provide directional assistance for guests to each venue.
• Identify and react quickly to our guests’ requests and complaints. 
• Learn and retain an extensive knowledge of parking and event operations and information for event venues.
• Communicate with other parking team members, athletics staff, traffic management staff, and campus and contracted security personnel. 
• Effective and timely communication with supervisors to address and correct issues.
• Perform other duties and responsibilities as assigned. 
• Work schedule varies based on event schedules and staffing needs, and may include nights, holidays, and weekends.
• Required to work long hours on event days; ability to sit or stand for extended periods of time. 
• Perform duties under adverse conditions such as exposure to exhaust fumes, excessive noise, working in confined area, and exposure to outdoor conditions including inclement weather (heat, cold, snow/ice, rain, wind, etc.).

Qualifications 

Team members must be able to operate basic technology (i.e. parking and payment scanners, communication radios). 

Ability to work in a fast-paced environment with strict attention to detail and demonstrate effective problem solving.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are.  We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. 

Vanderbilt University is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law. 

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.