Coordinator-Frog Club Services

EXPIRED

Job Summary:

The Coordinator Frog Club Services is a key member of the Frog Club, University Advancement, and Athletics teams. The Frog Club generates the philanthropic support TCU student-athletes need to earn their college degrees while competing for championships in 22 different varsity sports. This position is particularly responsible for supporting operations of the TCU Frog Club by providing administrative support to the Frog Club staff, facilitating customer service for donors, and administering office projects and programs.

Duties & Essential Job Functions:

Job Summary:

The Coordinator Frog Club Services is a key member of the Frog Club, University Advancement, and Athletics teams. The Frog Club generates the philanthropic support TCU student-athletes need to earn their college degrees while competing for championships in 22 different varsity sports. This position is particularly responsible for supporting operations of the TCU Frog Club by providing administrative support to the Frog Club staff, facilitating customer service for donors, and administering office projects and programs.

Duties & Essential Job Functions:

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1. Supports Assistant Vice Chancellor/Senior Associate AD with various administrative tasks such as scheduling meetings, managing calendars, answering phones, responding to donor inquiries and preparing documents and spaces for meetings.
   
2. Utilizes the department’s two CRM systems for tracking ticket and donor information, Paciolan and ADDIE, to lookup relevant constituent information and process payments as necessary.
   
3. Assists with coordinating travel arrangements and agendas .
   
4. Maintains records and various administrative files for the Frog Club services by collecting, maintaining and prioritizing information as well as documenting relevant procedures and telecommunications.
   
5. Assists with management of Frog Club budget by processing expense reports, tracking expenses, and ensuring fiscal responsibility. Occasionally assists at events and/or within premium seating areas by managing registration
   
6. Manages registration at some events and/or within premium seating areas.
   
7. Supports the department with administrative and reception duties including greeting visitors to the department office suite, updating contact information for department members, submitting work orders, maintaining office and kitchen supplies, and receiving/distributing mail.
   
8. Performs other related duties as assigned

Required Education & Experience:

• High school diploma and 1 year formal training, college coursework or equivalent in experience.
• 2 years administrative support in a customer service, sales or marketing environment.

Preferred Education & Experience:

• Bachelor’s degree

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of administrative support best practices.
• Knowledge of basic accounting and record-keeping processes.
• Knowledge to troubleshoot software processes and data related issues.
• Knowledge of research techniques.
• Knowledge of customer service techniques.
• Knowledge of department-specific computer software or ability and willingness to learn them (ie. ADDIE, Paciolan, Concur, Jaggaer).
• Skill in database systems and Microsoft Word, Excel and PowerPoint.
• Ability to clearly communicate orally and in writing.
• Ability to review and make recommendations to improve and streamline processes.
• Ability to organize complex projects.
• Ability to balance multiple projects simultaneously.
• Ability to assume administrative tasks and make independent decisions regarding daily activities.
• Ability to work successfully as a member of a team serving a common goal.
• Ability to learn and follow NCAA, Big 12 and TCU rules, regulations and policies.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no known harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• Willingness to occasionally work nights and or weekends for donor events or TCU Athletics games.
• This is an on-campus, in-person position.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.

NOTIFICATION OF COMPLIANCE WITH NCAA REGULATIONS:

This job description includes the expectation of compliance with NCAA regulations. An institutional staff member who is found in violation of NCAA regulations shall be subject to disciplinary or corrective action as set forth in the provisions of the NCAA enforcement procedures, including suspension without pay or termination of employment for significant or repetitive violations