Coordinator, Sales & Service

Job Summary

The Coordinator, Sales & Service is responsible for increasing ticket sales and revenue through the development and execution of strategic sales initiatives for Lamar University Athletics. Reporting to the Manager of Sales & Service, this position conducts direct sales of season tickets, mini plans, and group packages, while also supporting ticket operations and ensuring compliance with NCAA, Southland Conference, and institutional regulations.

Essential Job Functions

Coordinate and Execute Ticket Sales Strategies:

• Generate ticket revenue via high-volume outbound calls, plus e-mails, texts, stadium tours, and in-person presentations.
• Renew, upsell, and cross-sell the season-ticket base; manage prospect list in ticketing CRM.
• Sell season, mini-plan, group, single-game, and stand-alone donations for all ticketed sports.
• Maintain accurate records of sales activities and performance metrics, including calls made, tickets sold, and revenue generated.

Job Summary

The Coordinator, Sales & Service is responsible for increasing ticket sales and revenue through the development and execution of strategic sales initiatives for Lamar University Athletics. Reporting to the Manager of Sales & Service, this position conducts direct sales of season tickets, mini plans, and group packages, while also supporting ticket operations and ensuring compliance with NCAA, Southland Conference, and institutional regulations.

Essential Job Functions

Coordinate and Execute Ticket Sales Strategies:

• Generate ticket revenue via high-volume outbound calls, plus e-mails, texts, stadium tours, and in-person presentations.
• Renew, upsell, and cross-sell the season-ticket base; manage prospect list in ticketing CRM.
• Sell season, mini-plan, group, single-game, and stand-alone donations for all ticketed sports.
• Maintain accurate records of sales activities and performance metrics, including calls made, tickets sold, and revenue generated.

Support Game Day Ticketing Operations:

• Assist with on-site ticket operations during home athletic events, as needed.
• Support ticket sellers and gate personnel, as needed.
• Assist with setup and troubleshooting of ticketing systems on game days, as needed.

Maintain Ticketing Compliance and Records:

• Maintain records and documentation subject to internal and external audits.
• Ensure adherence to university and athletic department financial policies regarding ticket sales.

General Administrative Support:

• Support the Coordinator of Revenue Generation and the Manager of Sales and Service with special projects as needed.
• Attend departmental meetings and training related to ticketing, compliance, and customer service.

Minimum and Desired Qualifications

Minimum Qualifications:

• Bachelor’s degree.
• Strong organizational, time management, and customer service skills.
• Ability to work independently and stay focused on sales goals.
• Excellent interpersonal and communication skills.
• Experience using computerized ticketing systems.
• Experience handling cash and managing sales transactions.
• Ability to work flexible hours, including nights and weekends.

Desired Qualifications:

• Prior experience in collegiate athletics, ticket sales, or event operations.
• Knowledge of NCAA and conference regulations related to ticketing and complimentary admissions.

Supplemental Information

Key Competencies:

• Knowledge of ticketing systems and basic accounting principles.
• Skill in sales, relationship building, and customer service.
• Skill in using Microsoft Office and ticketing software.
• Ability to manage and prioritize multiple tasks effectively.
• Ability to interpret and follow policies and procedures related to compliance and fiscal accountability.
• Ability to maintain accurate and organized records for audit purposes.
• Ability to work collaboratively with colleagues and maintain a positive, professional demeanor.

Physical Requirements:

• Able to lift 25 pounds and perform a variety of physical tasks, including lifting, bending, stooping, squatting, stair climbing, and walking between buildings.

Job Conditions:

• This position requires flexible hours, including evenings and weekends, particularly during athletic seasons.
• This position is subject to NCAA and Southland Conference compliance regulations and may require annual training.
• Employee must be able to work in a fast-paced, team-oriented environment.

Lamar University is An Equal Opportunity Employer

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

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