DEPARTMENT COORD, UNIV STORES

EXPIRED

OCCUPATIONAL SUMMARY

Opening for a full-time Department Coordinator in the Duke Team Store. This position reports to the Assistant
General Manager, Retail Specialty Stores. The Department Coordinator is responsible for both front-end
activities (including assisting customers, operating a cash terminal, and merchandising products), as well as
back-end duties (including ordering and receiving).

OCCUPATIONAL SUMMARY

Opening for a full-time Department Coordinator in the Duke Team Store. This position reports to the Assistant
General Manager, Retail Specialty Stores. The Department Coordinator is responsible for both front-end
activities (including assisting customers, operating a cash terminal, and merchandising products), as well as
back-end duties (including ordering and receiving).

Responsibilities
Coordinate day-to-day operations of the Team Store to ensure retail sales floors are properly arranged, sized,
and grouped according to store standards. Evaluate inventory movement and advise management of
recommendations to properly display, move products to different locations, etc.
The management and staff at the Duke Team Store are also responsible for the operation of the Clothing / Gift
Concessions Program for various athletic games – the Department Coordinator assists with the preparation and
staffing of the various athletic events, as needed to meet full coverage demands in both operations.
Assist in receiving incoming merchandise transfers, verify packing slips for accuracy of quantities received, and
ensure that all UPCs are properly linked in the Sequoia system and all items are priced correctly. Work with
Distribution Center to ensure deliveries are made in a timely manner.
Perform monthly cycle counts and ensure that inventory is kept in accurate quantities to meet customer needs
and expectations. Confer with Store’s management on any inventory issues. Make recommendations to Store’s
management to ensure resolutions are communicated and acted upon related to all inventory issues.
Perform various routine clerical functions in the recording and reporting of information required for accurate and
up-to-date departmental records; process incoming and outgoing forms and documents according to operating
procedures; monitor and participate in inventories of merchandise.
Perform inventories as scheduled; take counts of sale, reduced, damaged, and discounted merchandise; note
markdown of merchandise and dispose of merchandise according to procedures.
Assist customers in selecting products and recommending additional purchases; answer customer calls and
inquiries and resolve customer complaints; ensure appropriate loss prevention policies are adhered to.
Operate point-of-sale cash register as needed, processing cash and non-cash transactions. Enter new
inventory products into NetSuite and ensure margins are correct.
Monitor work of lower level and student employees; notify supervisor of problems that cannot be resolved.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to
this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of
personnel so classified.

Required Qualifications at this Level

Education/Training:

Requires a high school diploma. Some college preferred.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION
AND/OR EXPERIENCE

Experience:

One to three years of retail apparel sales and operational experience in a
high-end, high volume retail operation. Must have a proven successful
retail track record. Prefer retail supervisory experience.

Skills:

• Excellent communication and customer service skills.
• Demonstrated ability to prioritize and manage multiple tasks with close
attention to detail and accuracy.
• Ability to work both independently and as part of a diverse and closeworking
team in a fast-paced setting.
• Quick learner with demonstrated problem-solving skills.
• Ability to learn and apply new technologies as needed.
Interested candidates should visit the Duke University website (http://www.hr.duke.edu/) and apply for position.
Contact: Darcy Ewalt, General Manager, Retail Operations; darcy.ewalt@duke.edu

Minimum Qualifications

Education

Work requiresknowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.

Experience

Work generally requires 6 months of retail store experience including OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE cash register operation experience.

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