Director of Premium Seating (35090)

Main office - College Station, TX 77843

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Overview

Level

Experienced

Position Type

Full Time

Job Shift

View Full Description

Director of Premium Seating (35090)

Main office - College Station, TX 77843

Apply

Overview

Level

Experienced

Position Type

Full Time

Job Shift

Day

Travel Percentage

Negligible

Category

Customer Service

Apply

Description

Position Title: ​ Director of Premium Seating​ 
Status: ​Full-Time, Salaried, Exempt​ 
Department: ​ Annual Fund & Donor Services​ 
Supervisors Title: ​Assistant Vice President of Development
Work Schedule: ​Monday - Friday 8:00AM - 5:00PM; weekend and evening hours on occasion as necessary​ 

 
Job Purpose and Function 

Under the general direction of the Assistant Vice President of Development, the Director of Premium Seating will serve as a key member of the Annual Fund team. This position will be instrumental in creating and maintaining an exceptional experience for premium seat patrons while helping the Foundation achieve its mission of “Funding scholarships, programs and facilities in support of championship athletics.” 

 
Essential Functions and Responsibilities 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

• ​​Lead efforts for gameday operations and needs of Premium Seat Holders at football games, baseball games, and other events as applicable. 

• ​Oversee and act as primary contact for the Concierge Team in collaboration with human resources for hiring, onboarding, information dissemination, scheduling, and gameday operations. The Concierge Team is the 12th Man Foundation’s part-time gameday staff entrusted with delivering a first-class experience to our premium seat holders. 

• ​Communicate with Premium Seat Holders verbally and through written word regularly and effectively regarding updates, gameday information and other announcements, as necessary.  

• ​Coordinate with the Assistant Vice President of Development on day-to-day happenings as well as large scale premium seating plans and projects. 

• ​Collaborate with campus and athletic department partners such as facilities, game management, hospitality, security, and custodial services to create and execute gameday operations for premium seat patrons.   

• ​Manage agreements and contracts for Premium Seat Holders through DocuSign.  

• ​Draft internal and external communications to ensure all invovled parties are aligned. 

• ​Provide outstanding customer service to Premium Seat Holders via phone, email, and face-to-face communications. 

• ​Collaborate with the Ticket Office, Major Gifts and others on premium sales and upgrade processes for football, basketball and volleyball. 

• ​Support planning and execution of premium gameday operations for Softball. 

• ​Collaborate with campus and athletic department partners on outside special events in Athletic venues. Serve as lead contact for premium area sales and operations for special events, including special event suite agreements, day of event procedures, and Concierge Team staffing. Collaborate with Assistant Vice President of Ticket Sales & Development on premium sales support from Ticket Sales Team. 

• ​Collaborate with the Assistant Vice President of Development and ticket office staff on premium seat renewal processes and ticket delivery. 

• ​Conduct offseason evaluations of premium spaces and take necessary steps to correct any issues or facility needs. 

• ​Evaluate policies and procedures throughout the year and update as needed. 

• ​Maintain organized files on Kyle Field and Blue Bell Park suite holders. 

• ​Other duties as assigned.​ 

 
Qualifications 

• ​​College degree or equivalent work experience   

• ​3-5 years related experience 

• ​Experience with premium hospitality or athletic venue suites and clubs is preferred 

• ​Experience using DocuSign is preferred 

• ​Experience using Paciolan is preferred 

• ​Must be able to work all home Texas A&M football games and baseball games 

• ​Ability to commit to a structured weekly schedule and willingness to be flexible based on occasional projects or events requiring weekend, holiday, and evening hours​ 

 
Competencies 
 

Communication, Verbal and Written 

The ability to communicate effectively with others using both the written and spoken word 

Organized 

Possessing the trait of being organized or following a systematic method of performing a task 

Detail Oriented  

The ability to pay meticulous attention to all aspects of a situation or task 

Customer Oriented 

The ability to take care of the customers’ and donors' needs while following organizational procedures 

Adaptability 

The ability to adapt to changes in the workplace 

Energetic 

Ability to work at a sustained pace and produce quality work 

Proactive 

Able to anticipate the needs of our guests 

Problem Solving 

The ability to find a solution for or to deal proactively with work-related problems 

Professionalism  

The ability to conduct oneself in an ethical, professional manner with the ability to handle potentially stressful decision-making situations  

Tactful  

The ability to show consideration for and maintain good relationships with others 

Teamwork 

Willingness to support coworkers and do whatever needs to be done to complete projects and tasks as an organization 

Working Under Pressure 

The ability to complete assigned tasks under stressful situations, while remaining calm and portraying a high level of respect and professionalism 

 
Physical Demands 
 

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Physical Demands 

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Lift/Carry or Transport 

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Push/Pull or Transport 

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Stationary Position 

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​​F​ 

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10lbs or less 

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​​F​ 

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10lbs or less 

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​​F​ 

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Move, Traverse 

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​​F​ 

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11-20 lbs 

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​​O​ 

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11- 25lbs 

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​​O​ 

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Manually Manipulate 

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​​F​ 

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21-50 lbs 

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​​O​ 

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26-40lbs 

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​​O​ 

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Communicate 

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​​F​ 

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51 or more 

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​​N​ 

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41lbs or more 

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​​N​ 

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Ascend/Descend 

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​​O​ 

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Squat/Kneel, Reach, Position Self 

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​​O​ 

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N (Not applicable), O (Occasionally), F (Frequently), C (Constantly) 

 
Work Environment 

Typical office environment; event locations vary, including locations outdoors, exposed to loud noises and various weather conditions 

This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Foundation reserves the right to change this job description and/or assign additional tasks for the employee to perform. The 12th Man Foundation is an equal opportunity employer. 

 

 

 

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