Director of Ticket Operations, Department of Athletics

EXPIRED

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Implements strategic planning and manages the day-to-day operations within their areas of responsibility. Manages execution of the strategy of the functional or sub-functional area through a group of subordinate managers, supervisors, or individual contributors. Primary function is both operational and strategic.

Job Description

Essential Functions:

View Full Description

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Implements strategic planning and manages the day-to-day operations within their areas of responsibility. Manages execution of the strategy of the functional or sub-functional area through a group of subordinate managers, supervisors, or individual contributors. Primary function is both operational and strategic.

Job Description

Essential Functions:

• Leads by example with high personal expectations and appropriate advocacy for the department.

• Sets development plans and goals for upcoming year for their team members.

• Contributes ideas and viewpoints on strategic and operational plans; develops annual departmental objectives and goals.

• Manages partnerships with SeatGeek, Fevo, and Paciolan

• Manages the Coach’s Kid’s Program

• Manages Game Day Ticket Office Staff and Ticket Office

• Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.

• Manages ticketing technology resources and implementation.

• Consults with others in functional area for input on decisions and receives input on decisions from Assistant/Associate Vice President/Department Head as needed to ensure alignment with functional strategy.

• Collaborates and works accordingly with many units across campus including but not limited to development, sales team, fan experience, digital, communications, and many others.

• Expected to build relationships with coaches, interdepartmental staff, and members across campus, along with keeping customer service as a top priority.

• Manages premium and seat right leasing payments and account tracking with all revenues associated by year.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree and five years of related experience.

• Knowledge of Paciolan Ticket System applications.

• Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.

• Proficiency in Microsoft Office, the internet, and other relevant software.

• Ability to handle sensitive information in a confidential manner.

• Ability to present and display professional demeanor at all times.

• Excellent interpersonal, communication, and time management skills.

• Ability to organize workflow and coordinate activities.

• Manages staff and/or student workers.

• Budgetary responsibilities.

Preferred Education, Knowledge, Skills, Abilities:

• Master’s degree.

Accountabilities:

• Responsible for own work.

Physical Requirements:

• This position may require employees to stand for extended periods of time to complete task work.

• This position may require employees to sit for extended prolonged periods of time in order to complete task work

• This position may require occasional lifting of items weighing 0-25lbs.

Additional Job Description

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply. ​

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