Director of Ticketing

EXPIRED

Overview

Job ID
36244797

Category
Athletics

Organization
UCR Intercollegiate Athletics

Department
Operations and Ticketing

Location
Main Campus - UCR

Salary

View Full Description

Overview

Job ID
36244797

Category
Athletics

Organization
UCR Intercollegiate Athletics

Department
Operations and Ticketing

Location
Main Campus - UCR

Salary
$68,500 - $121,900

Date Posted
September 25, 2025

Application Deadline
Open Until Filled

Schedule
8AM - 5PM

Full/Part Time
Full-time(100%)

Level of Supervision
General Supervision

Personnel Program Code
Professional & Support Staff

Other Information
Qualifies for Employee Referral Bonus: No
UC Internal Job: No

Position Information

The Director of Ticketing manages the day-to-day ticketing operations for the Athletics Department. This position will actively manage timelines/execute plans to hit revenue and ticketing goals for the fiscal year including ticket packages and single game tickets for Men's and Women's Basketball, Baseball, Softball, Men's and Women's Soccer, Volleyball, Track and Field/Cross Country. This role will assist with creating results-driven sales strategies, ticketing manifests, and is expected to drive outbound call volume, sales revenue, and face-to-face meetings around various ticket sales campaigns. Responsible for driving ticket sales to grow revenue for the Department of Athletics, monitor, analyze and interpret ticket sales data, financial settlements, revenue generation, ticket software maintenance, marketing campaigns and providing assistance in the area of event management. Responsible for ensuring all requirements of the job are executed consistently and efficiently. Responsible for providing supervision of the ticket and event student staff. Work in collaboration with the Athletics Business Office (ABO) for reporting and reconciliation of ticket sales. Responsible for working with the ABO to ensure the necessary internal controls and cash management follow the University policies and procedures. The full salary range for the Director of Ticketing is $68,500.00 - $121,900.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements

Requirements

Educational Requirements

Degree

Bachelor's degree in related area and/or equivalent experience/training.

Required

Master's degree.

Preferred

Experience Requirements

| Experience | Requirement | | --- | --- | | 4 - 7 years of related experience. | Required |

Certification Requirements

| Certification | Requirement | | --- | --- | | Ticketing Certification | Preferred |

Special Conditions

| Special Condition | Requirement | | --- | --- | | Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) | Required | | Travel | Required | | Travel Outside of Normal Business Hours | Required | | In addition to regular office hours, the qualified candidate must be available to work the majority of UCR's home athletic contests, as well as other events assigned. These events can be nights, weekends and/or holidays. | Required |

Minimum Requirements

| Thorough knowledge of the campus and/or medical center's products and services. | | Thorough analytical and written communication skills. | | Thorough knowledge of marketing mediums and funding sources. | | Thorough knowledge of communication principles, media, and marketing techniques. | | Strong interpersonal communication and political acumen skills. | | Strong skills in event and media activities management. | | Familiarity with Microsoft Office Suite products. | | Strong interpersonal skills and customer service background. | | Previous experience with college athletics, professional sports ticket operations experience and/or equivalent experience/training. | | Proven ability to meet deadlines. | | Experience with ticket analytics. | | Experience with ticket sales, event management, ticketing database/software. | | Experienced in social media platform usage. |

Preferred Qualifications

| Thorough knowledge of the campus and/or medical center, including its achievements, mission, vision, goals, objectives and infrastructure. | | Knowledge in Adobe Photoshop, InDesign, and FinalCut. |

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

General Information

Job Title
SALES SPEC 3

Job Code
007556

Grade
21

Department Head
Michelle Almazan

Supervisor
Joseph Erbland

Generic Scope

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope

Uses skills as a seasoned, experienced sales professional to perform the full range of sales activities, including coordinating events and developing and implementing promotional strategies, materials and products designed to promote awareness within the campus and/or medical center community and to the general public of department and/or campus and/or medical center services, programs, or products. Has a full understanding of industry practices and campus and/or medical center policies and procedures; resolves a wide range of issues.

Department Custom Scope

The Director of Ticketing manages the day-to-day ticketing operations for the Athletics Department. This position will actively manage timelines/execute plans to hit revenue and ticketing goals for the fiscal year including ticket packages and single game tickets for Men's and Women's Basketball, Baseball, Softball, Men's and Women's Soccer, Volleyball, Track and Field/Cross Country. This role will assist with creating results-driven sales strategies, ticketing manifests, and is expected to drive outbound call volume, sales revenue, and face-to-face meetings around various ticket sales campaigns. Responsible for driving ticket sales to grow revenue for the Department of Athletics, monitor, analyze and interpret ticket sales data, financial settlements, revenue generation, ticket software maintenance, marketing campaigns and providing assistance in the area of event management. Responsible for ensuring all requirements of the job are executed consistently and efficiently. Responsible for providing supervision of the ticket and event student staff. Work in collaboration with the Athletics Business Office (ABO) for reporting and reconciliation of ticket sales. Responsible for working with the ABO to ensure the necessary internal controls and cash management follow the University policies and procedures.

Key Responsibilities

| Description | Percent Time | | --- | --- | | Coordinates activities including events and promotional materials and products designed to promote awareness of the department and/or campus and/or medical center services, programs or products within the campus and/or medical center community or to the general public. - Coordinate all aspects of ticketing for each home athletic or special event, including but not limited to ticket availability to customers during specified business hours via phone or walk-in; in collaboration with the Athletics Business Office prepare and reconcile ticket sales reports and deposits; audit tickets from other institutions and coordinate with other institutions ticket managers regarding visitor tickets and seating arrangements needed.

| 20% | | Researches, analyzes, monitors and evaluates sales efforts for effectiveness, reporting results to appropriate higher levels of administration. - Lead, monitor and manage progress of sales towards goals and objectives. Responsible for daily supervision and training of student workers and/or temporary staff. Develop sales goals and implement ideas, programs and strategies to sell a variety of ticket products (season, mini plans, groups, etc.) for all ticketed sports. Further develop and continue to implement effective lead management strategy.

| 15% | | In collaboration with the Athletics Business Office, coordinate all financial and accounting functions of the ticket office including budgeting, reconciling, and preparing game settlements; create and implement sound accounting procedures with appropriate internal controls for ticket operations and inventory control which provide reasonable assurance that operations are efficient and effective, assets are safeguarded, financial information is reliable, and applicable laws, regulations, policies, and procedures are followed. Work directly with the Assistant Athletics Director of Operations and Facilities to produce periodic and up-to-date ticket sales reports for both season ticket and individual game ticket sales; compile and analyze data on ticket and souvenir sales, income projections, pricing strategies, year-to-year comparisons, and trends. | 15% | | Creates, develops, produces and coordinates public events, including securing private corporate sponsorship as required. - Develop season ticket plans for baseball, men's and women's basketball, men's and women's soccer, softball and volleyball working closely with marketing to meet ticket sales goals; maintain season ticket database for each sport; develop annual season ticket application and coordinate distribution; coordinate production and distribution of all tickets; assign season ticket seat locations per policy; solicit season ticket prospects; print and distribute season tickets for all applicable sports.

| 10% | | Manage all consignment tickets received and distributed; issue and control all complimentary tickets in accordance with NCAA, Big West Conference and UCR guidelines; directly manage game day ticket operations at events where the attendance or complexity of the event dictate the presence of a ticket manager; oversee necessary ticket operations at events such as the Big West and NCAA championship events; process group ticket sales and assist in the coordination of related promotions; | 10% | | Contacts new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. - Monitor inbound and outbound customer activity and adapt to changes in call volume, emails or chats to effectively delegate to team; manage workload. Ensure all service requests and sales inquiries are resolved in a timely manner. Resolve escalated issues in a timely and professional manner staying within the UC Riverside Athletics ticketing policies. Develop sales plans for single game and group for all ticketed sports

| 5% | | Researches and analyzes new and innovative methods for generating sales revenue and develops implementation proposals. - Assist in the development of regular, efficient and effective sales reporting that includes but is not limited to individual sales, team progress toward goals, lead management, timely handling of phones, email, online leads, etc. Assist in the development of promotional calendars and ensure accurate communication of promotional efforts to customers.

| 5% | | Builds relationships with outside (non-campus and/or medical center affiliated) companies and organizations. - Consistently work to improve accuracy, effectiveness, and efficiency in communicating with fans. Regularly monitor sales information on web for accuracy. Collaborate with and inform internal staff regarding pricing changes and messaging regarding ticket sales calendars. Assist in the development of messaging designed to improve the fan experience and inform fans about ticket on sales, promotions, ticket policies, etc.

| 5% | | Develop and maintain a policies and procedures manual for the ticket operation; assist the Assistant Athletics Director of Operations and Facilities with developing and presenting training materials to part time and student staff as it relates to ticketing and guest services; represent the Athletics Department to the public with courtesy and diplomacy; assist with promotional activities as appropriate. Develop the seating chart with the ticketing system. Work with internal marketing team. | 5% | | Manage ticketed home events at the SRC Arena, Baseball, Softball, Soccer, Track Stadium and AG/OPS Cross Country course events . Responsible for creating and implementing a customer friendly purchasing process. Manage numerous student staff and game day staff. Be an integral member of the External Operations team that works to increase student and fan experience. Collaborate with the Athletic Development staff to aid Athletic Association Club membership efforts. Research, develop, and test mathematical models for sales forecasting. Responsible for weekly and game-by-game ticket sales reporting. | 5% | | Other duties as assigned | 5% |

Other Requirements

Items Used done social media platform usage and management

done ticketing software

done Standard Office Equipment

done microsoft office

Physical Requirements done Bend: Occasionally

done Sit: Frequently

done Squat: Occasionally

done Stand: Frequently

done Crawl: Occasionally

done Walk: Frequently

done Climb: Occasionally

Mental Requirements done Read/Comprehend: Constantly

done Write: Frequently

done Perform Calculations: Frequently

done Communicate Orally: Constantly

done Reason & Analyze: Frequently

Environmental Requirements done Is exposed to excessive noise: Yes

clear Is around moving machinery: No

done Is exposed to marked changes in temperature and/or humidity: Yes

clear Drives motorized equipment: No

done Works in confined quarters: Yes

done Dust: Yes

clear Fumes: No

Critical Position done Yes

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