ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

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Position: Assistant Athletic Director/Director of Ticketing

For the purposes of ACU’s Background Check and Self-Reporting Policy, this position is classified as security sensitive.

The key principles of this job are to:

Support ACU’s Mission: Educate students for Christian service and leadership throughout the world.

Scope: ACU Athletics is searching for a dedicated leader to execute a ticket sales plan while maintaining the reputation for excellent customer service and detailed record keeping as the Assistant Athletic Director or Director of Ticketing.

This unit reports to the Associate Vice President/CRO for Athletics and works collaboratively with the Athletics Marketing, Communications and Advancement to promote and sell tickets and steward relationships with ticket holders and donors. This sales driven leader will be responsible for ticket operations at all home and select away ACU athletics events.

This leader must be organized and self-motivated. She or he must be skilled in fast paced problem solving, creating and executing strategic annual sales plans, communicating with all customers and campus partners while maintaining excellent customer service. This individual will oversee multiple part time employees.

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

‌

Position: Assistant Athletic Director/Director of Ticketing

For the purposes of ACU’s Background Check and Self-Reporting Policy, this position is classified as security sensitive.

The key principles of this job are to:

Support ACU’s Mission: Educate students for Christian service and leadership throughout the world.

Foundational responsibilities will include:

Create a strategic, multi-year sales plan for all ticketed sports

Develop detailed ticket office operation policies and procedures

Assist in creative marketing efforts to increase attendance at home events

Develop an expertise with the department ticket software platform

Ensure detailed record keeping, timely reporting and collaboration with campus partners

Oversee daily sales operations

Perform general administrative duties and assist with home game operations

Essential Duties include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Create a strategic, multi-year sales plan for all ticketed sports

Focus on increasing season ticket holders

Develop customer retention strategies

Promote ticket sales incentives, group sales, mini plans and other creative solutions to increase attendance.

Develop detailed ticket office operation policies and procedures

Create handbook of policies and procedures for all ticket office workers

Develop game day sales standards

Establish reasonable standards for complimentary tickets and player pass operations

Assist in creative marketing efforts to increase attendance at home events

i. Tracks unsold inventory, pace of sales, revenue, pricing, and secondary
marketplace trends to maximize ticket revenue and attendance through all
available tools, including dynamic pricing.

Develop an expertise with the department ticket software platform

Serve as primary manager for software and liaison with necessary campus partners

Ensure detailed record keeping, timely reporting and collaboration with campus partners

Create and submit regular sales reports for Associate VP and VP of Athletics, Business office and campus partners

Track necessary athletics donations in conjunction with University Advancement

Must communicate effectively with many groups in order to verify payment for tickets and all internal invoices.

Oversee daily sales operations

In conjunction with the developed policies and procedures

Effective resolution of all customer service issues at all points of sale locations and at athletic events.

Ensure all front line workers are equipped to serve customer requests

Perform general administrative duties and assist with home game operations

Required to attend most if not all ticketed home events

Some travel expected particularly to away football and conference tournament events

Responsible for having a comprehensive knowledge of all rules and procedures governing complimentary ticket admission, official visit complimentary ticket admissions, and unofficial visit complimentary ticket admissions.

Professional Development Requirements:

Skills

Driven, sales focused, self-motivated to set, reach and exceed goals

Strong written and oral communication skills

Exceptional emphasis on customer satisfaction

Detailed and accurate record keeping and organization

Supervisory skills (other university employees, student employees, volunteers, event staff, etc.)

Knowledge of ticket sales software

Training Modules Required

Continuous desire to improve knowledge of ticket sales platform

Continuous improvement of sales and creative communications

Developing a collaborative and strategic annual sales campaign

Desire to build genuine relationships with ticket holders, community and campus

Professional

Minimum of Bachelor’s degree.

At least 1 year of responsible experience in ticket operations, with some supervisory or management experience preferred.

Demonstrated knowledge of sales strategies.

Demonstrated commitment to accuracy and quality of work.

Broad understanding of/and interest in numerous sports.

Personal

Christian integrity

Disciplined, enthusiastic self-starter

Ability to work and interact well with coaches, staff, student athletes, administration, media and other external audiences

Exemplary communication and interpersonal skills

Commitment to quality

Strong work ethic

Organizational skills/ability to balance multiple projects and tight deadlines

Extensive travel

Loyal

Ability to handle pressure

Physical Demands

Able to endure extended periods of sitting and typing at computer terminal

Able to reach and climb to reach files

Extended periods of walking and climbing stairs

Able to communicate with various audiences on the phone, in person and via computer

Able to lift heavy boxes

Able to lift chairs and tables and equipment necessary to arrange for event sales and other events.

Able to drive to athletic event locations

Able to represent ACU at conferences

Irregular work hours/long days, weeknight hours and weekends.

Extended travel, i.e. same-day, 1-2-day, week long, etc trips.

Exposed to extreme weather conditions

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.

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