Enrollment Management Coordinator - Financial Aid

EXPIRED

What We’re Looking For

Baylor University is seeking an Enrollment Management Coordinator to support the Financial Aid Scholarship Team with a focus on Athletic Compliance partnership and student athlete aid administration. This position will support the mission and vision of Baylor University by supporting students in achieving their educational potential by maintaining a customer service focus in accurate processing and administration of financial aid.  The Financial Aid Coordinator will perform a high level of work through administration, analysis, commitment to compliance, and training.

Required skills and Qualifications

• Proven advanced qualifications including supervisor and/or Baylor Enrollment Management leadership referral, exemplary Baylor performance rating of “Area of Mastery,” professional credentials, advanced educational degrees, and/or educational or professional certifications will be considered in lieu of years of experience.
• Financial Aid and Higher Education experience. 
• Curious learner driven to grow in and understand more about Financial Aid, Higher Education, systems, and development of skills.
• Ability to maintain a high level of accuracy, professionalism, integrity, and customer service focus.
• Commitment to active listening and effective communication.
• Strong executive reporting skills – clear, concise report outs to leadership and campus partners.
• Ability to share clear messages and make complex ideas understandable.
• Accurately estimate timelines and meet deadlines.
• Advanced knowledge in planning and completing assignments, resolving conflicts, and coordinating work with others between cross-functional teams and campus partners.
• Proven ability to assist or lead individuals and groups where duties involve instruction, training, reviewing work, documenting procedures, presenting information, and problem-solving.
• Ability to take initiative, work independently, collaboratively, and thrive in a fast-paced environment.

What We’re Looking For

Baylor University is seeking an Enrollment Management Coordinator to support the Financial Aid Scholarship Team with a focus on Athletic Compliance partnership and student athlete aid administration. This position will support the mission and vision of Baylor University by supporting students in achieving their educational potential by maintaining a customer service focus in accurate processing and administration of financial aid.  The Financial Aid Coordinator will perform a high level of work through administration, analysis, commitment to compliance, and training.

Required skills and Qualifications

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• Proven advanced qualifications including supervisor and/or Baylor Enrollment Management leadership referral, exemplary Baylor performance rating of “Area of Mastery,” professional credentials, advanced educational degrees, and/or educational or professional certifications will be considered in lieu of years of experience.
• Financial Aid and Higher Education experience. 
• Curious learner driven to grow in and understand more about Financial Aid, Higher Education, systems, and development of skills.
• Ability to maintain a high level of accuracy, professionalism, integrity, and customer service focus.
• Commitment to active listening and effective communication.
• Strong executive reporting skills – clear, concise report outs to leadership and campus partners.
• Ability to share clear messages and make complex ideas understandable.
• Accurately estimate timelines and meet deadlines.
• Advanced knowledge in planning and completing assignments, resolving conflicts, and coordinating work with others between cross-functional teams and campus partners.
• Proven ability to assist or lead individuals and groups where duties involve instruction, training, reviewing work, documenting procedures, presenting information, and problem-solving.
• Ability to take initiative, work independently, collaboratively, and thrive in a fast-paced environment.
• Strong working knowledge of industry policies and regulations.
• Strong analytical and critical thinking skills to review work and proactively act on error resolution.
• Exercise good judgement and discretion when working with confidential and sensitive information and situations.
• Intermediate experience with Excel, Banner, Federal Student Aid, COD, NSLDS, and other related agencies, systems, and platforms. 

Additional preferred skills and qualifications

• Advanced Excel skills and experience with reporting and data analysis.
• Strong analytical and critical thinking to identify patterns, gaps, research solutions, assess performance, and support implementation of processes, procedures, and policies.
• Effective project management through solid communication, interpersonal skills, motivational skills, and organization.

A Bachelor’s degree, two years of relevant experience, and an active Christian faith are required.  Five years of relevant work experience is preferred.

A hybrid work arrangement will be considered on a case-by-case basis.

_ Applicants must be currently authorized to work in the United States on a full-time basis.  _

What You Will Do

• Perform packaging, re-packaging, certification, and adjustments of institutional, state, federal, and private financial aid.  
• Maintain a thorough knowledge of federal, state, NCAA, and university regulations, policies, and procedures to ensure compliance.  
• Development and documentation of policy and procedure. 
• Regular status updates and executive reporting to ensure leadership is well versed in operations.
• Daily, monthly, and annual audit, and reconciliation of financial aid programs including institutional, state, federal, and private entities.  
• Analyze, audit, and proactive identification of errors to find resolution, which supports compliance and student experience.  
• Report patterns in data to supervisor to address areas of needed training, and/or changes to policy and procedure for efficiency, effectiveness, and compliance. 
• Regular status updates and executive reporting to ensure leadership is well versed in operations. 
• Support collaborative work and training efforts for individual teams, as well as cross-functional support in Financial Aid, Enrollment Management, and Baylor University.
• Research and respond to requests from team members to support customer service and student experience.  
• Partner with Student Financial Aid Tech Team in automation setup, performance, and preparing reports to support Financial Aid Operations.
• Attend training sessions and conferences, to include travel, as necessary.  
• Assist with special projects and any other task assigned by the supervisor.
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance 

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Illuminate.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!