Event Operations Specialist

EXPIRED

Position Title:

Event Operations Specialist

Job Group:

Professional & Scientific

Position Title:

Event Operations Specialist

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor's Degree and 2 years of related experience

Preferred Qualifications:

Experience working with event operations
Experience managing parking operations for large venues
Regular customer service support and resolution of customer complaints
Experience working with staff hiring, training and/or scheduling
Experience using event related software for ticketing, parking, staffing or other functions

Job Description:

The Iowa State Athletics Department is seeking applications for the position of Event Operations Specialist. This position will work in a fast-paced environment and plan, coordinate and oversee multiple functions that support and enhance athletic competitions and auxiliary events hosted by the department. Duties may include:

• Coordinate administrative processes for event management such as third-party billing, estimates, review of incident reports, assistance with the master schedule, etc.
• Manage the Athletics Department guest relations and customer service efforts including complaint resolution and general questions
• Coordinate employment efforts for event Guest Services staff to include sourcing, interviews, hires, training, schedules, payment, and performance coaching of in-house staff
• Serve as liaison with outsourced staffing agency(s) to ensure adequate event coverage
• Coordinate and supervise guest services staff and third-party vendors during assigned live events
• Oversight of the planning and operations for parking at home games and large activities hosted by the department and administration of parking software
• Assist in serving as a venue liaison to all parties involved in the event to ensure effective communications and smooth ancillary operations (parking, security, catering, merchandising, ticketing, guest services, sponsorship coordination, media, officials, visiting teams, etc.)
• Review Ticketmaster following events to assist with account reconciliation
• May occasionally serve as a primary event manager/planner for designated events
• Commitment to and responsibility for adhering to all rules and regulations of the University, Big 12 Conference, andNCAA

The ideal candidates will be self-driven and results oriented with a strong focus on customer service. Candidates should be highly organized; possess strong listening, interpersonal and communication skills; have proven ability to work with regular interruptions and manage multiple projects simultaneously; and be a problem solver. Candidates are expected to be committed to multiculturalism and working with a diverse clientele.

This job requires the ability to work at assigned evening and/or weekend events; ability to lift and move up to 30 poung; and ability to work indoors and outdoors in a variety of weather conditions.

es.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines

• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume
2) Contact information for 3 work-related references

3) Cover letter (optional)

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program.

Original Posting Date:

February 5, 2024

Posting Close Date:

February 11, 2024

Job Requisition Number:

R13946