Fan Services Assistant

EXPIRED

Job Posting Title:

Fan Services Assistant

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Hiring Department:

Intercollegiate Athletics

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Position Open To:

All Applicants

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View Full Description

Job Posting Title:

Fan Services Assistant

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Hiring Department:

Apply Now

Intercollegiate Athletics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Nov 16, 2023

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student-athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity-in academics, in athletics and in life. Our core values are Integrity, Excellence, Teamwork, Diversity, Creativity, Accountability, and Loyalty.

Purpose

Game Operations & Fan Services is seeking dedicated and proactive individuals to join our team for a non-student part-time position. As a crucial part of our department, you will contribute to the coordination, management, and exceptional customer service delivery for all Texas Athletics events. Working closely with the Manager of Game Operations & Fan Services, you will play a vital role in creating unforgettable experiences for our enthusiastic fanbase. Your responsibilities will encompass various aspects, including event setup and takedown, fan engagement, and ensuring the smooth execution of athletic games and campus events. Join us in creating exceptional experiences and furthering your operational expertise within the realm of Texas Athletics.

Responsibilities

• Collaborate closely with the Manager of Game Operations & Fan Services to execute Fan Services and various Texas Athletics operations, ensuring seamless event delivery and customer service.

• Engage actively in gameday tasks as assigned, such as operating University vehicles and transporting fans for Texas Athletics games/events, delivering information services (i.e. ticket trouble-shooting, wayfinding, lost & found), setting up and dismantling event components, coordinating event logistics, and facilitating fan interactions.

• Monitor and respond to activities on "Texas Fan First" social media channels, Fan Services' communication platforms, and post-event fan surveys to gather feedback and make improvements.

• Assist in the supervision of student workers and volunteers, ensuring their effective contribution to event activities.

• Perform related functions as assigned.

• Consistently exemplify the core values (Diversity, Integrity, Accountability, Loyalty, Excellence, Creativity, Teamwork) and quality standards (Safety, Texas Hospitality, Teamwork, Efficiency) of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Big 12, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Big 12 Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. As an employee of the university, if you witness or receive information about sexual harassment, sexual assault, dating violence or stalking that involves a current student or employee, you have a duty to promptly report the incident to the University’s Title IX Coordinator or a Deputy Title IX Coordinator. Reports may be made by phone, email or online. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.

Required Qualifications

• Ability to collaborate with others and follow instructions.

• Customer service and communication skills. Professional demeanor.

• Ability to work independently or as part of a team.

• Driving required. Must possess a valid, Class C Texas Driver’s License.

• Relevant education and experience may be substituted as appropriate.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$15.00/hour + depending on qualifications/relevant experience

Working Conditions

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Climbing of stairs

• Climbing of ladders

• Constant movement in inclement or extreme weather

• Some heavy lifting may be required

• May work around standard office conditions

Work Shift

• Work to be performed in-person, on campus and is not suitable for remote work.

• Must be able to work every home football game.

• May work evenings, weekends and holidays.

Required Materials

• Resume/CV

• 2 Work References with Contact Information

• Letter of interest

Important   for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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