Fulfillment Manager, University of Denver Athletics

About the University of Denver & Division of Athletics

Where the Great Plains meet the Rocky Mountains, the University of Denver carries forward the spirit of exploration that defines our region. A private institution grounded in research and collaboration, DU pairs nationally recognized academic programs with a forward-looking vision for 21st-century education and a deep commitment to inclusion, giving students the experience, knowledge, and courage to tackle real-world challenges and lead diverse communities and organizations. That same ambition drives our Division of Athletics, where we build Pioneers for Life through excellence, character, and connection. We compete with a championship mindset and work with optimism, passion, grit, and integrity, forging lasting relationships one interaction at a time and creating connection points across a broad community. With 35 national championships and 18 Division I teams, DU's athletic tradition complements its academic mission — and we're always looking ahead, not just to the next title, but to what's next for you and the career you'll build here.

Position Summary

The Fulfillment Manager is responsible for the activation, execution, and relationship management of every corporate partnership at University of Denver Athletics. This role ensures that each contracted asset — digital, social, in-venue, experiential, hospitality, community engagement, and broadcast — is delivered with precision and creativity, and that partners consistently see the value of their investment in the Pioneers.

Serving as the primary day-to-day contact for an assigned portfolio of partners, the Fulfillment Manager drives measurable ROI, builds long-term relationships, and positions every account for renewal through proactive communication, disciplined execution, and close coordination with the Partnership Sales team and colleagues across DU Athletics and the greater University.

Essential Functions

• Manage end-to-end activation of all partnership agreements, ensuring timely, accurate, and compliant fulfillment of every contracted asset in accordance with NCAA, Conference, and University policies.
• Serve as the primary relationship manager for assigned partners, providing proactive communication, strategic guidance, and exceptional service at partner meetings, community events, and game-day hospitality.
• Develop and execute creative activation plans that align partner objectives with the DU Pioneers brand, fan base, and community impact.
• Coordinate game-day and event-day activation — including signage, promotions, hospitality, and experiential elements — collaborating with Marketing, Digital, Ticketing, Development, and University stakeholders to ensure seamless execution across all channels.
• Produce detailed recap reporting, including data, KPIs, proof of performance, and ROI analysis, and maintain accurate tracking of all partner deliverables in CRM and project management systems.

About the University of Denver & Division of Athletics

Where the Great Plains meet the Rocky Mountains, the University of Denver carries forward the spirit of exploration that defines our region. A private institution grounded in research and collaboration, DU pairs nationally recognized academic programs with a forward-looking vision for 21st-century education and a deep commitment to inclusion, giving students the experience, knowledge, and courage to tackle real-world challenges and lead diverse communities and organizations. That same ambition drives our Division of Athletics, where we build Pioneers for Life through excellence, character, and connection. We compete with a championship mindset and work with optimism, passion, grit, and integrity, forging lasting relationships one interaction at a time and creating connection points across a broad community. With 35 national championships and 18 Division I teams, DU's athletic tradition complements its academic mission — and we're always looking ahead, not just to the next title, but to what's next for you and the career you'll build here.

Position Summary

The Fulfillment Manager is responsible for the activation, execution, and relationship management of every corporate partnership at University of Denver Athletics. This role ensures that each contracted asset — digital, social, in-venue, experiential, hospitality, community engagement, and broadcast — is delivered with precision and creativity, and that partners consistently see the value of their investment in the Pioneers.

Serving as the primary day-to-day contact for an assigned portfolio of partners, the Fulfillment Manager drives measurable ROI, builds long-term relationships, and positions every account for renewal through proactive communication, disciplined execution, and close coordination with the Partnership Sales team and colleagues across DU Athletics and the greater University.

Essential Functions

• Manage end-to-end activation of all partnership agreements, ensuring timely, accurate, and compliant fulfillment of every contracted asset in accordance with NCAA, Conference, and University policies.
• Serve as the primary relationship manager for assigned partners, providing proactive communication, strategic guidance, and exceptional service at partner meetings, community events, and game-day hospitality.
• Develop and execute creative activation plans that align partner objectives with the DU Pioneers brand, fan base, and community impact.
• Coordinate game-day and event-day activation — including signage, promotions, hospitality, and experiential elements — collaborating with Marketing, Digital, Ticketing, Development, and University stakeholders to ensure seamless execution across all channels.
• Produce detailed recap reporting, including data, KPIs, proof of performance, and ROI analysis, and maintain accurate tracking of all partner deliverables in CRM and project management systems.
• Support renewal readiness and revenue growth by monitoring partner satisfaction, escalating risks early, and partnering with the Partnership Sales team on upsell opportunities and renewal strategy.

Performance Metrics (KPIs)

• Partner satisfaction scores
• Renewal rate for assigned accounts
• On-time fulfillment of contracted deliverables
• Quality and creativity of activation plans
• Accuracy and completeness of recap reporting
• Effectiveness of collaboration across departments

Statement of Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Knowledge, Skills, and Abilities

• Activation Strategy — designs and executes high-impact campaigns.
• Relationship Management — builds trust and long-term value with partners.
• Project Management — organizes complex deliverables, multiple partners, and competing deadlines with precision.
• Creative Development — generates fresh ideas and brand storytelling that elevate partner ROI.
• Cross-Functional Collaboration — works seamlessly with internal and external stakeholders.
• Communication — excellent written and verbal skills, strong relationship-building and problem-solving.
• Technical Proficiency — CRM systems, project management platforms, and digital marketing tools.
• Service Orientation — proactive and solutions-oriented, with high standards for follow-through.

Minimum Qualifications

• Bachelor’s degree in marketing, communications, business, sport management, or a related field
• Two to four (2–4) years of experience in sports sponsorship activation, account management, marketing, or event operations

Preferred Qualifications

• Master’s degree in marketing, business, sport management, or a related field
• Five (5) or more years of experience in sponsorship activation, account management, marketing, or event operations
• Familiarity with the social and digital landscape, the sponsorship business, and hospitality programs
• Experience producing recap reports, ROI analysis, and partner presentations
• Experience in professional sports, entertainment, media, or a similarly complex organization

Working Environment

• Standard office environment.
• Noise level is quiet to moderate.

Physical Activities

• Ability to sit in front of a computer for an extended period.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Frequent evening, weekend, and holiday hours required during athletic events and partner activations.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) September 8, 2026.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 10.

Salary Range:
The salary range for this position is $65,000-$75,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.

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