Gift Processing Manager

EXPIRED

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title

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Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title

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Business Services Coordinator

Working Title

Gift Processing Manager

Location

Boone, North Carolina

Job Category

5

Position Number

091191

Department

Athletics Office - 120000

Minimum Qualifications

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per

ADA

. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

License/Certification Required

Essential Job Functions

This position oversees pledge processing which includes posting of pledges and

issuance of accurate pledge reminders following policies and procedures. This position

will also regularly review pledge reminder practices with development in order to

streamline the process in a sustainable way. Any electronic pledge reminders sent will

be reviewed and approved by this position. This position oversees the setup and

maintenance of recurring credit card and bank draft charges.

PCI

compliance standards

must be followed for credit card transactions. This position will communicate with

University Advancement staff to ensure that

PCI

compliance standards are consistently

being met. This position maintains designation funds and campaign codes in Banner

Advancement as well as solicitation codes, gift classes, and premium codes. Similar to entering proper information into Paciolan so the two record keeping databases are in sync. This

position is also responsible for auditing gifts and processing accurate gift receipts daily. Position will assist with Development activities to include, but not limited to, hospitality events, fundraising events, donor stewardship, creative content execution and other duties as assigned.

This position will have direct contact with donors, development staff, Foundation staff

Alumni staff and others regarding donor accounts. Position must communicate and explain policies and procedures related to gifts and pledges to development staff and other university staff. Also must possess the ability to communicate effectively with donors to explain their records.

This position oversees the daily auditing, batching, and posting of gifts and pledge

payments following policies and procedures. Strong attention to detail and accuracy is

required in gift and pledge processing to insure donor designation instructions are

followed. Additional research with donors, development staff, donor-advised funds and

other third-party payment processors may be required to learn donor intent.

This position audits gift and pledge postings daily and makes corrections and

adjustments as necessary. Will maintain backup documentation file for all adjustments. This position will also oversee the use of the Quickswipe keypad and iPad for authorized users who have completed

PCI

training.

This position needs to know and apply University Advancement Policies and Procedures

for Charitable Giving and

IRS

rules and regulations governing charitable donations and

be able to explain the policies to development officers, support staff and donors.

Accuracy and attention to detail are essential to this position.

Position will provide gameday support for the

MAF

.

Position will provide direct support to Deputy AD and Associate AD.

Knowledge, Skills, & Abilities Required for this Position

This individual needs significant knowledge of office procedures and practices, problem-

solving skills, excellent written and oral communication skills, and strong interpersonal

skills. Strong attention to detail and accuracy are essential. Individual needs strong

computer skills, and proficiency in Microsoft Word and Excel. Individual needs the ability

to learn and interpret policies and procedures, manage multiple projects and meet

deadlines. Individual also needs to be able to create new policies and procedures as

needed. Individual will also provide training in Banner Advancement to all new University

Advancement employees in addition to Paciolan.

Preferred Qualifications

Experience in collegiate athletics.

Type of Position

Permanent Full-Time

Staff/Non-Faculty

Staff/Non-Faculty

Appointment Type

1.0

Work Schedule/Hours

Normal working hours are Mon-Fri 8:00-5:00 pm; however, if the need arises for anirregular schedule to support the activities of the Division, this position will either workovertime or change their schedule as needed.

This position requires the individual to work in the office to complete the necessary jobtasks.

Number of Hours Per Week

40

Number of Months Per Year

12

Mandatory Staff

No

Physical Demands of Position

Normal physical capabilities are required as may be expected in an office setting.

Overall Competency Level

Journey

Salary Grade Equivalency

62

Salary Range

Anticipated Hiring Range

45,000-50,000

Required Functional Competencies to Successfully Perform Job Duties.

Program Administration: Ability to complete daily work to meet established deadlines and client needs for a program or within a program. Ability to collect, organize and disseminate program information. Ability to generate standard reports. Ability to monitor and maintain accounting records.

Knowledge-Program & Organization: Knowledge of federal, state and policies affecting program areas. Ability to reference, research, and apply to address client and program needs. General knowledge of the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness. Ability to process daily actions and requests within established guidelines and with knowledge of operational processes and procedures. Ability to use applicable technology, web-based data systems and programs needed to complete work assignments.

Customer Service: Ability to develop and maintain productive and collaborative work relationships. Ability to respond promptly and accurately to clients based on established policies and procedures. Ability to explain established procedures and practices in terms of client needs and business results and goals. Ability to follow up on issues needing policy interpretation with higher-level staff or supervisor and responds back to clients. Knowledge of the clients’ mission, goals and needs.

Communication: Ability to relay program information and explain processes to clients. Ability to respond to client needs within established parameters. Ability to request information needed to process work or to report factual information regarding work. Ability to document work as requested or according to guidelines. A higher-level staff member or supervisor may review some or all communication.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

| Posting Date | 08/23/2024 | | Closing Date | 09/01/2024 | | Competency Level Statement | Management will only consider applicants who meet the required competencies. | | Special Instructions to Applicants |
Please attach the Required Documents:

• Cover Letter
• Resume
• List of References with Contact Information or provide a minimum of 3 professional references in the application form | | Search Chair Name | Patrick Ransdell | | Search Chair Email | ransdellpc@appstate.edu | | Applicant Pool Preference | External (Post on the Web) |

Departmental Information

| Quick Link | https://appstate.peopleadmin.com/post... | | Posting Number | 201502710P |

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume 2. Cover Letter / Letter of Interest Optional Documents 1. List of References with Contact Information

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